Recuperación de datos en Arlington, Virginia

Drive the extra mile to a different post office. The level of unprofessionalism here was through the roof. As a customer, I expect a greeting at the bare minimum. I was made to wait for several minutes while the male employee casually conducted a conversation with his female co-worker right in front of me. He continued his conversation while he snatched the box from me without asking me any details. I had to interrupt his conversation (still ongoing mind you) to tell him I forgot my shipping label and needed to purchase one. While he pointed me in the wrong direction, two customers walked in and were acknowledged right away. Clearly these adults need a crash course on character and ethics.

By far the best post office in the DMV. The employees are so friendly and eager to help. I came in looking for stamps for my wedding invitations and the woman who helped me went above and beyond. Thank you for making my day!!

Friendliest and best Post Office in the whole DC and Arlington area that I've been to so far!! Great service, incredibly friendly and nice employees, who help you with a smile on their face. I'm impressed and very grateful for their excellent service!

The customer service here is none, I avoid this place as much as I can, we are always overcharged for everything, the 2 arabic employees (male and female) are disrespectful and don't even greet anyone, I have been dealing with them for 2 long years

The staff here are wonderful, patient, friendly, helpful ♥️

Amazing service! First off, they’re open on weekends and late nights, a plus for someone who works 9-5. Not only that, but the customer service is unmatched. I was shipping 2 boxes, and the wonderful gentleman behind the counter realized they could both fit into one priority box, spent his own time and tape to get them to fit, and saved me half the price! Will only be going here for postal needs from now on

Very good service, we were there to send a small package and we didn’t have tape and the kind sir taped it no charge and kindly did our lotto for us. We were pleasantly surprised!

Awesome full service post office located inside of K-1 Beer! Their service and attitude is fantastic and super welcoming. I rarely have to wait to be helped. Not to mention the amount of beer, snacks, and lottery items for sale here.

Good service

Seriously more conscientious services than the regular post office👍

I love this post office! The staff is wonderful - they always take the time to give helpful suggestions about mailing packages, best rates and delivery options. I go out of my way to use this specific post office.

Lili it’s so nice, polite and helpful. She always help me to send a package to my son who is currently serving in Afghanistan. Even Sometimes I am morally down, Lili always put a smile in my face.

I think it's a bit sad that most people's expectations of the post office is so low, but it's certainly warranted. This location is no exception. I frequently receive incorrect mail, and packages are less than a 50% chance of delivery. My mail is far too often delivered to an incorrect address down the street. The worst part is their office knows this happens and has done nothing to correct the issue. I've tried on multiple occasions to speak with their manager Daryl, and unsurprisingly they never answer or return voicemails. I don't think there's any logical excuse for this level of service, as they are in the business of delivering mail. It's unfortunate thats all that USPS seems to be able deliver. Excuses. Their lifeblood is dependent on being able to deliver your mail efficiently, and far too often they fall short.

This has happened twice. Where I receive a status saying a delivery was attempted but the busines is closed. I live in a building with the 24 hour concierge and the front desk is right near the doors so it would be highly improbable that this is the case. I'm not sure what is going on, if it's negligence or what. One time I can understand but this seems to be a pattern.

My local US Post Office. I love the people who work there--remarkably helpful. Yes, there aren't enough of them and you might have to wait a little, but it's worth it. America's civil servants at their best.

This is a really decent, helpful place. I have been here several times to send mail to other place. This place always doesn't have a long queue and helpful place. Old white gentleman is really professional and helpful. I really prefer to use this location. stongly recommended

I have lived all over the country and I do a lot of business with the USPS. This place blows me away with their lack of customer service. I moved to the area recently, and when I explained that I was certain I had the correct postage on my outgoing mailers that I have sent every single month for over three years, because I had a previous post office help me figure out the exact postage, the supervisor flatly asked “why don’t you take these to the other post office then?” Because I moved here from another state! I was shocked at how unfriendly, unhelpful, and unconcerned with listening to or assisting me they were. I only go here because I walk everywhere and this is the closest PO to me.

Pleasant feel to a room post office with a stocked postal store. Nice conversation with clerk who sold me stamps. Noted photo of namesake Preston King, World War II hero. This could be a community center, like Post Offices of yore.

Sometimes it's crowded, and sometimes the stock of stuff--envelopes, mailing boxes etc is low but in general service is quite good. We recently got passport photos/applications processed there and it was great. Home delivery has been mostly excellent for us in 17 years of living nearby

This post office is great .I live in Falls Church City . I have chosen to come here since the FC post office staff area so rude, nasty and disrespectful. This Washington St post office has always been extremely helpful, courteous, and even staying open in the evening if the line is long (may not let people in if the doors are close). You want rudeness? Go to Falls Church, Broad Street location .As far as the carriors are concerned, you get good and bad all over the country. Not just Northern Virginia.

The staff are incredibly rude, impatient, dismissive and unprofessional. Never a pleasant experience.

I figured that all post offices were going to be madness during the last minute Christmas mailings. But, no, this one was spacious and had two clerks working efficiently to help people. There was no backup and I managed to get my certified mail and my package out quickly.

Great staff and usually not too much people here. Good parking!

i understand its closed at 5pm but should be at least extended 2 minuets, i was picking up to important documents at 5:02, they already closed !!! they said that no more person

Was charged twice for an envelope and tried to explain to the employee, but he refused to look at the screen on the customer side and read it. He kept referring to his screen, which I looked at, but he wouldn't actually read mine. I called him out on his lack of English, and then he called me racist and would not stop yelling even when I asked for the manager. Even while the manager was trying to understand the situation, the employee was still yelling, and so the supervisor never truly got to hear and understand what was going on. My receipt still shows I was charged double. Good luck. Wish I would've read the reviews and waited to go to a different PO.

Emanuel is the only knowledgeable one. I missed a delivery that needed my signature, receipt said "pick-up next day after this location," I went 2 days later and they couldn't find the package, told me they would call me if it came in that afternoon--no call yet and it is 6 days now.

I always visit this office, I found them useful and helpful

Sad; marginal customer service; terrible attitudes; no sense of urgency in assisting customers as quickly as possible. I opened a PO box there and within 2 weeks they managed to loose (or remove) a package I was waiting to receive. The shipper confirmed it was delivered to the P.O. staff. Maybe it was given to the wrong customer. I don't know but I never got it. After experiencing missing and delayed letter mail and other issues, I ended up closing the box after one month. It cost me about half of the 6 month box rental fee even though I only had it for 4 weeks. None of the post offices in the area have good ratings/reviews and I have seen why. The US Postal Service is not what it use to be.

Worst service ever but at least they are consistent. One visit and I remember why I pay more to use UPS.

There are never enough clerks so the line gets long. They routinely open late and close early. No time is a good time to use this post office.

Nice, friendly staff.

I don't bother coming here anymore because of the unbelievably slow service. several times I've come here during hours in which it was posted to be open yet everything was locked up and no one was in sight. A manager needs to step in and fix this place.

Good little US Post Officr location. Conveniently located on JBM-HH (for servicemen and dependents only) Has everything youd need for basic services, but could be better kept i.e. tidiness. If you're looking to send a letter, package, or pickup some stamps, this is the place to go.

(مترجم بواسطة Google) انها مكان جميل ومحزن أن يأتي إلى لخدمات تذكارية للأصدقاء فقدنا. (النص الأصلي) It's beautiful and sad place to come to for memorial services for friends we've lost.

Slow

My parcel package was not delivered due to a full mailbox. How do you fit a 23lbs box inside a mailbox? Pure laziness. Mail carries will write a stories to avoid deliveries. As of this date, my package will be delivered at the post office own time and not as expected by the customer.

The USPS is trying very had to put itself out of business. I have a very important mailing that was sent certified priority with a deliver of ~2 days. 10 days later it is still showing as in transit, and it is impossible to get through to ANYONE to get an update as to why the package is stuck in perpetual transit. I will not use USPS for any further important items.

Fast service. Plenty of parking. They don't handle your packages well.

Lots of parking space, cheerful knowledgeable and helpful staff.

Friendly and efficient staff. I'm very satisfied with their service.

This location is closed. The new location for the post office is 1550 Wilson Boulevard just up the street. Google maps should update their information.

Person on today you can’t understand what she is mumbling when she is speaking to you and looking off in another direction and instead of selling me an additional .20 cent stamp she sold me another regular stamp. From this day forward I will walk up the hill to the other post office that provides better service. The staff at this location need to be moved to other location to learn to have better customer service skills. Weak Customer Service .

I came there only to ask a question, but not behaved well. The staff are average there and could be better.

CLOSED - CLOSED - CLOSED - CLOSED NEW LOCATION: 1550 Wilson Blvd - One block east of Target. CLOSED - CLOSED - CLOSED - CLOSED

If i could leave 0 stars i would. Very rude and absolutely unhelpful asian lady told me to go find help elsewhere to my request about a letter i was trying to find. She was just literally trying to get rid of me instead of helping.

Mail drop off is all the way inside on the left.

Great service, not busy, this branch staff really cares:)

Everytime I use this place to send mail with tracking, I can never find the articles in the USPS tracking system. I'm done using him and its obvious he is a contracted USPS store not a legitimate post office, since he makes it a minimum $8.00 charge to use u a debit card, thereby not so costing him money on a transaction.

Had a decent experience last time but today I encountered Emmanuel and he had not had a good day. He was rude, impatient and annoying to most of the customers. He gave me wrong information on which envelope to use and I had to fill out the information on 3 occasions. In between one of those, he went to the back room and came out after making me wait for several minutes. I hope it was just a bad day because such an attitude would be poisonous for those around him.

Lost my package and refused to help. He probably stole the hats.

Went to this facility because they were handling an Amazon delivery and USPS lied and said they had attempted delivery 2x the day before. They had not. This happens often with larger packages. I went to this store believing the package had been sent there. The lady who "assisted" me said they did not have the package. I asked if she could help find out where the package was. She said "no, there are customers behind you." I asked her what I was - if not a customer. She had no real answer. Awful awareness. Awful actions. Awful service.

I stop here a lot to mail elaborate complex mailings, just bought a sheet of the new Transcontinental railroad 150 year commemorative stamps, beautiful!

This is a small post office that offers good mailing services for packages and letters. It also sells packing supplies.

They should change their staff, the attention is always very bad, the people who attend all the time are bitter and bored I don't like the attention at all, so I give it a star.

They never deliver my packages, always a problem. Terrible mail service! If I could give zero I would.

AWFUL! President Trump can you please completely revamp the USPS. Don't bother calling they will NOT answer the phone. I had to drive from NYC to resolve my issue. FEDEX/UPS form now on.

Sent a letter with a tracking number from Singapore to my friend in the US. After 30 days I decided to search for the letter using USPS. Put in all the details (letter, name, address and tracking number) I keep getting messages from USPS, that the information given is not enough. Asked my friend to check with their post office, was told that the letter was sent back already. Using a normal tracking app, I was able to locate my letter. After collecting my letter in Singapore, I received an email from USPO, saying that they are sorry and can't search for the letter with the information given. Dear USPS, how can it be, that my friends post office found out about the letter and my tracking app can find it but your great search organization, which is made for issues like this, cant? I guess some people are just incapable of doing a good job or about caring about their customers...I wonder how far up this attitude goes.

I have come here several times to pick up packages that were sent here as the final stop before delivery. The employees have always gone above and beyond to help locate my packages before they were placed on the truck, even the week before Christmas! I don’t understand all the negative reviews.

Some were nice, some not. Not a place designed for customer service and some managers ensure you are reminded of this.

I have not gotten 1 day without mail in my box that is someone else's. I have to get my mail sent to my folks, in hopes of actually getting it. multiple complaints through formal channels has done squat. they just shrug and tell me it is a training route. i have to deliver 6 pieces of wrong mail tomorrow. i need a paycheck if i am a mailman now. this sucks.

If only we could choose ZERO star! Not only the USPS is loosing important documents concerning tax returns, but they ignore any service request ,and so does L'Enfant Plaza, where Megan Brennan, nor Kelly Sigmon, David Williams. Ronald Stroman, choose NOT to respond to emails.

Pretty hard to find because Google maps location was wrong. I've put in the correction. See my picture for the correct address. I came in at noon and there was only 3 or 4 people in line at any one time. Customer service was friendly and quick.

Thanks USPS for selling my email to a million different businesses who send me unwanted solicitation emails and spam. If you fill out a change of address, do not, I repeat do not give them your email address and agree to receive the welcome offers (coupons) - you'll get way more than you asked for with no clear way to stop it. Why is a government connected agency selling peoples emails? It's not right! It's not ok. If I had more time and money, I'd look for a way to start a class action lawsuit over this. And to the people who talked about USPS employees and others such as those at the DMV not caring and giving bad customer service, it's because the government does NOT incentivize these people to deliver highly satisfactory customer service. Further to that, there is little consequence for poor performance as well as it's extremely hard to fire a government employee after they get through their probationary period. They don't give them bonuses for good customer service, nor do they usually even measure it; there is little threat to their job if they deliver poor performance. My expectations government management are extremely low. That's why I don't expect anyone to ever fix my issue stated above.

This is to the Postmaster General of the United States of America. The post office is totally dysfunctional. I don't go online and my local post offices been losing my mail. I go to work everyday and by time I get off work there probably about ready too close. So I go on Google Map and all the phone numbers are listed to the National Post Office which is animated system. And asked me a bunch of questions but has nothing to do with what I need to talk about all I want to do is talk to a customer service representative about the post office losing my mail. The automated system has wait time of 40 to 50 minutes and at the end of that time I could do a survey. The problem is I'm not going to wait on the phone for 40 to 50 minutes. You always say you care about your customers. Apparently you don't if you did you would make it easy for people to call their local post office when they lose their mail on a continuous basis. I rate this a zero the Postmaster General of the United States you need to take care of this you need to make the post office functional and user-friendly not making an 800 number showing up on Google Map now for local post offices that is ridiculous. Apparently you don't care your Monopoly you always cry to Congress because you're not making no money. I wonder why other people don't deal with you if you treat the mail the way you do I can imagine how you deliver Packaging.

I hate to give a poor rating, I am certain there are a few good people there. However the USPS is suffering from loose management and a lack of responsibility to consumers and mostly itself. We had/have a issue with a local city office (too complex to lay out here), and ended up writing a letter to various agencies in charge of the local office. We mailed a letter to the address posted for this agency "1735 N Lynn St Arlington VA 22209" exactly as reported on their site and it was RETURNED TO SENDER, UNABLE TO FORWARD with the typical yellow sticker! How awful. Maybe its unrealistic to worry they looked at the letter and saw it was a complaint and returned it? Lol... seriously. Makes you wonder - does this leadership hide under their desk or leave the office when customers have an issue? Who will face the issues and resolve them? For example if they are loosing money then why not charge the biggest wealthiest customers more money? Like make amazon pay more, not less, for postage? If they dont make money - then are they a scheme like Enron? If you are selling something for a loss of 3 cents then selling more will just cause more losses! So stop selling to the cheapest customer and fix your performance issues. Anyway my rating is based upon facts of the service provided: 1. the mail is not being delivered as specified (tested now over a 3 month period 2. the CS is non responsive over the issue 3. the quality is poor, job not done right 4. there is a prevailing attitude of indifference and entitlement 5. the customer service reps I have encountered fail or are outright oppositional and defiant when faced with a problem that needs to be resolved avoiding responsibility. These feelings represent actual encounters and physical facts. I will resolve my review when they resolve my issues - its only fair and thats what I am seeking.

Friendly staff and good service.

The rudest USPS professionals I’ve ever experienced. They treated me as if I didn’t belong there, they didn’t care for my business, they didn’t have time for me, etc etc. I was trying to get my fingerprint clearance and they were rude to me about the process even though it is the FBIs website that is lacking the correct information. After trying to figure it out I then asked to take passport photos they rudely said no we are closed for that even though the clock was 1:58 and not 2:00 PM. They could have done that quickly especially knowing I had already been there 20 mins being thrown around by the process and the rude workers. Specifically Alby, Valery and Brittany (the woman at the passport window). When I came back with the one document they needed, Brittany was again extremely rude to me. She has 0% customer service and is directly rude, and seems unhappy with life and projects that with anger onto customers. I stayed about ten minutes to see if my background check online updated and it didn’t. So I double checked with Brittany and she said very rudely that it’s the FBIs process, she doesn’t know, they just take the finger prints, contact the FBI and wait 48 hours. I just wanted to double check that everything went through on her end and what I could expect moving forward but instead she went too far with the disrespect. I explained to her the seriousness of the situation as I was leaving in two days to the other side of the world for several months and needed to make sure these went through for the mandatory overseas work hiring processes; basically I explained that if they didn’t go through correctly, I would have to spend about $2,000 to come back to the US to do the process again, and what that would mean legally for USPS and their office. I also asked if the receipt could say “fingerprints” instead of “lobby services” since my work can’t reimburse me unless it says fingerprints and she abruptly and rudely replied they can’t. After explaining my situation again she said the only thing she can do is hand write “fingerprints” on the receipt. What unhappy unprofessional workers. Life is too short to chose to be angry mean and disrespectful all day in a job where customer service and quality are your main job! USPS help them out! This is shameful!

I was waiting on a check (that was certified mail) and wasn't home when the mail carrier came. I went to go to the Post Office, there was a long line an only one person working so I left and came back the next day. The next day, waited in line again, and the man helping me couldn't read the tracking number and couldn't find the letter. He was then like "whelp, we'll keep looking." and didn't ask for my number or any information to follow up with me. I offered my number and name, and was hoping for some update by the end of the day, but didn't get a call. So I came back again the next day, waited in line, and the woman at the counter said it was sent back to sender, and that was that. Very unhelpful, and such a bad attitude. The Post Office is supposed to hold on to that letter for 15 days, but they sent the certified letter back within 3 days. Please do better.

This got a self service 24 hr drop off which is great I can go when it’s not crowded.

Online tracking system is horrible and employees aren’t helpful. System says live package I asked to be held at time of order is out on delivery. I went to post office to make sure before it closed. Was reassured it would be delivered. No delivery, office closed and false system update saying a delivery attempt was made earlier in the day while my front door camera says otherwise. And it also states customer requested to be held around 10:00a while I visited the office at 2:00p....very frustrating. Hopefully my live package is still alive tomorrow.

Fui por mi pasaporte y lo asen esperar horas y de paso esta una señora tan repunnante deberían de poner persona amable

Buen servicio!!

I am posting this review today as the manager at this facility was incredibly helpful this morning - during the busiest time of their year. I know that there are a lot of negative comments about this post office -- and I haven't always had the friendliest service BUT today the customer service I received from this manager was exemplary. I wish there was a way I could commend him in a performance review! He solved a problem, located a package and handed it to me. He was pleasant, kind and understanding. He reminded me of the Post Master at the small Post Office of my childhood -- where there was not nearly the under-staffing and under-funding that there is at this facility. Thank you!

Went here today to try and get a passport photo done. Was in line for 20 minutes. The manager came over “trying to help and get things moving faster”. I was the next one up to the counter. He asked what I needed and he pulls me to the side and says ok great you stand right here we will be right with you next. Waited another 5 minutes and watched as people that came in well after me were helped who stayed in line before having to leave because I needed to go back to work. So in short I’m sure this place is fine if you have unlimited time but otherwise this place is a waste.

I’ve been coming here for years so far the staff has been good even when different staff members come in. Sometimes the wait can be long .

not sure there is a worse option anywhere in the state; it’s one of a kind!

Wow. Can there be a worse place? I went yesterday with a single Priority envelope to mail. After 20 min in line a second employee came on shift. After the first customer’s transaction messed up his computer, he sat there unable to resolve the issue. The other employee, being unhelpful then got up and left the building! I walked out and took an Uber to a site a half mile away and was in and out in 10 min.

Absolutely TERRIBLE. The office was supposed to open at 0730. I arrived at 0735 and no one was in the office, as only the lobby was still opened. I waited till about 0800 and STILL no one had arrived to open the place up. I then went back to work and I returned around 0845 and STILL no one was there. So i went walking around and came back around 9 and about 5 minutes later the lady walks up as if nothing was strange (even though she was almost 2 hours late), no explanation at all! I then tried to get a money order and then she informed me that there weren't any. Total waste of time.

Was supposed to be open at 7:30 am. Someone finally showed up at 8:20 am stating that the employee called out sick. She was not able to open up the facility because she was given the wrong key. Totally unsatisfactory especially during the Holiday Season.

The office is supposed to open at 7:30am. I waited around for 30 minutes and gave up at 8:30am when no one was there yet. I watched about 15 people try to go in during that time. This is absolutely ridiculous and clearly USPS doesn't care given all the other reviews saying the same thing and that nothing has changed.

Love my local friendly neighborhood bank

Excellent Service, every time I go and ask something related with my business accounts, they are willing to help and goes beyond I'd need. The staff is super friendly and professional.

Great policy for college students. Great quality service. They are very friendly and welcoming, seem to truly care about the customers.

Really nice people, great service, truly care for their customers.

highway robbery these guys are Canadian crooks

Excellent local bank with no ATM fees

Very efficient help.

Great Bank and branch..

Your Listing in the Quicken Financial management Software has not been updated to your new URL is there an ETA on resolving this?

A good bank with very good people working at this location in Arlington. Usually, there is no wait to get to a teller and they know you by name. The staff is also very competent and efficient.

Top rate!

Really great costumer service. ATM and the rest of Services are amazing. I have my account with them +2 years and up to now they have not given me any chance to complain about. They also have really huge and clean parking. 😍

Don't go to this branch unless you have a lot of time waste. It's slow and understaffed

Allan Bowie has helped me as my banking specialist for many years now. Even when he has moved around to other bank branches. He still has made his self available to me.And i have appreciated his kindness and expertise in the banking business.

Very talkative and friendly customer service. You can be there forever and talk to teller.

m . second experience I have I deposit a check 7/26.. of 1800. and the Spanish manager said. today 8/3 will be available 8/6... and a lady was complaining to........ man.. the problem may not the bank.. the problem it's the workers... one star to much

One of the best Bank in Arlington and i want to thank Edward Escobar.... He is the One

I had account with Wells Fargo. And my Ex Angelo had account with you too. And you always charged me and him for over drafee. I had to always deposit money for him and for myself. And one thing is very unbelievable you Atm machine take 1$ bill. So generous you Weelsfargo. Now I have Capital one account, they're very nice. Customer service is nice. I got over drafee and they fixed that problem less than one week. And by mistake I downloaded YouTube app, and they gave me money back too. I think Youtube and Capital one could be a good partners.

Great branch in a great location. I always get good customer service.

It's a bank. Quiet, clean, friendly personnel. Not frenetic or impersonal like larger institutions. You can get money from most ATMs like the other banks...for a fee. Nothing unusual.

Even though I had issues with this bank regarding my Business accounts in the past and I was considering moving my accounts to another financial institution, the new branch manager at this location took the matter in her hands and changed my experience. She went above and beyond to make sure all the conflicts are resolved and kept me updated regarding the steps she was taking. staffs are friendly and It's evident that this bank is well managed. The fees are fair. The communication is very good. Online banking is smooth and easy. All around, a very solid financial institution, providing a great service to the community.

Their system goes down all the time. Avoid this branch.

Great neighborhood bank! The staff is great. The bank was recently updated. If you have a problem they actually work to fix it.

Horrible customer service. Declines to cash any check with out reason but will cash a BOA check IF you open an account. Horrible location and Managment is skeptical at best!

DO NOT GO HERE: I came in to this particular location to make a CASH deposit to my Landlord's account. Apparently they no longer accept cash deposits only checks from third parties (I thankfully do not bank with BOA) to prevent fraud.... I work for a local bank myself and am fully aware of preventing fraud, in this case it makes ZERO sense to NOT accept cash deposits considering you as a personal banker should be competent enough to determine whether currency is real or counterfeit vs accepting checks where they could potentially be fraudulent or come back due to insufficient funds. I then try contacting this same branch to see if they would accept a cashiers check/official check considering you are applying cash to the check itself and in no way would a cashiers check come back since it is issued by a bank itself and after 10 tries of trying to call them, STILL NO PICKUP. as a non client and formal personal banker, this establishment is by any means NOT helpful whatsoever

Worst customer service i have ever had. Came in just to deposit a check. It was completely empty. I let the teller know i was there to make a deposit he sent me back to fill out a deposit slip (when he could have just filled out at the window, it would have taken him less then 30 seconds), came back to the window, he completely ignored me for a couple minutes and was very short and rude with his comments. Never coming back.

Waited in the drive-they for over 15 minutes because the ATM does not work and the women told me they were busy helping customers inside. No one there to work the drive-thru. Awful customer service and had no care for the inconvenience that this is causing the customer. Closing my Account.

I was there a lady who works there took my phone number I dont know from where and called me several times for many services I don't think that's professional she starts to bother me in spite of I was just costumer and I had no relationship with her

Awful customer service. They’re nice enough but they’re useless. I had $1,500 stolen from my account and have had to call 7 times to get things figured out. They don’t do what they say, I’m constantly getting charges on an account that’s frozen and they just say, “we’ll call you back” and NEVER DO. They could care less. Save your time and go somewhere else. Or maybe just a different bank in general.

I went to the bank from my work they sent me back telling the representer is out and coming back in an hour. I came back and foud that person was in the bank and he left for the rest of the day. They don’t care aboutcustomer time. Never seen something like this before !!!!!

Very bad customer service.

Atm ate my debit card, they couldn't care less. Cite some policy to not retrieve cards from atm.

Excellent service from all staff from branch manger and all staff for a long years wish all the best

Horrible service and antiquated systems.

Street parking. ATM here.

its a very good bank and has really good service and i love coming here because they make me feel welcome.

Ballston branch has given me nothing but exceptional service. I love coming here. I do recommend using underground parking and validate it with the bank, street parking can be hard to find

Everyone is very nice & always willing to help. One of the best banks around Arlington.

If you value your time and money, I would recommend finding another bank. This bank will make mistakes and then lie to the BBB when you hit them with a complaint. Regulators should shut them the hell down

I’ve received great service everytime I’ve gone to this branch! The lady that helps me is Senayda and she always has a smile on her face Sandy Spring is lucky to have her !!

Muy buen servicio me gusta

I have not used Wachovia bank for over 10 yrs and wanted to give them second try and open account there. Today I wasted full 3 hours to open simple business checking account. Guy looked confused and show luck of knowledge on procedures. After spending time waiting for him while he was on the phone getting customer support and having computer issues, I walked out of branch mad as hell regretting for even trying. I will give a try to new branches in Ballston such as PNC or Chase. Guy looked as a mechanic from body shop that received incomplete training

I have been a Wells Fargo customer for my whole life. Same with my parents. I recently parked here to use the bank on a Sunday. I grab takeout from the restaurant next door and returned to find my car was towed. Apart from being upset to pay a fine, even though I was a customer, I was more upset when I followed up with Wells Fargo the next day and received extremely rude customer service. I was told that my ATM transaction did not count as using the facility. I was told that I would receive a call back from the manager, which one week later I still have not gotten. Apart from the lack of signs clearly stating the parking rules, the service at this Bank could be significantly increased.

The branch manager is Mayowa Bamphile. She does NOT have a customer service mentality and does NOT know how to deal with customers under high or low pressure. She is very timid, and argumentative when you ask questions and would like clarity about something. I love this bank and it's location but the Branch manager brings the value down.

Double Foul - I've been a member at this location since 2013. A few individuals are kind but the management is either rude or incompetent. In addition I bought a MacBook Air on Black Friday 2017. Despite having more then $15K in the account, Fargo flagged the $1,000 purchase as suspicious and denied Best Buy the money. I went to Best Buy to pick up computer and was told - your bank stopped payment. I called WF and they said it was an algorithm setting off the alert and they would ok transaction. Guess what happens next? Best Buy sale is over, you have to pay full price! Going back to WF and escalating, manager said they would credit my account $277 as I had to purchase at the regular price. Looking at my statements 45 days later "Sneaky Peat" aka Fargo took their money back hoping I wouldn't see their magic act....I met with the local branch manager Ballston / Stafford St who said "so sorry we will take care of this and if corporate doesn't give your the credit we will." Guess what happened? Sorry corporate has the last say and this isn't going to be resolved in your favor....Sure I feel financial violated. Looking back at the service I received and accounts opened because they were selling products to me I didn't ask for...I say - STAY away this situation could easily be you. A local bank that treats you like family is John Marshall. At Fargo You get use to poor service and it becomes acceptable my advise is stay out of the Fargo pool.

That was not convenient at all. It took them 1.5h to open a simple checking account. The deputy manager Maria is kind and knowledgeable, but the guy helping me was absolutely incompetent. I am sad to say that because he was trying hard. It was a terrible consumer experience and if I had more time to waste I would seriously consider changing the bank! I am normally not a guy posting reviews online, but that was seriously frustrating!!

Customer service is too bad, they are slowly

Extremely happy with this Bank All employees are professional, friendly and very helpful. Had a lot of help by Adam he is a good guy and does a great job!

Terrible customer service, just great bank to avoid!!! In any other TD bank everything work's fine and quick but with this bank you will always have some trouble.

Ironically, so called "America's most convenient bank" has been the most inconvenient. Some 80% of the time the ATM works for everything except cash deposits. Yet for my account I'm expected to maintain $100. I was told conflicting information as far as avoiding fees, but at the end of the day, the bank was the closest to home but I would not sign up under the terms I did had I known of their inconvenience. I wouldnt sign up with where I can't make cash deposits whenever I want. The manager was apparently never available and it took way too many days to finally get a call back. She was unable to refund 2 fees of $15 (due to false info and inconvenience as explained). When she finally called back I said I would close the account if I was being charged for inconvenices. She claimed I was at fault and no refunds were given. My experience with other locations were fine, I went out of my way to walk or ride 2 miles to the next branch location at times the Ballston ATM didn't work. It's just that I got false info and they for some reason can't maintain their ATM machines, and I literally have to pay for their inconvenience. If you're using the location and consider this one because of its convenient location to Ballston Metrostation and, maybe you should think twice and/or double check any info given to you about fees and maintenance pertaining to specific accounts. That is experience with "America's most convenient bank"...

Love the employees and the new space. Beautiful furniture!

I don't know if anyone else is having the same problem, but Google maps took me to the old location. They're at Penrose, in the same building as the Starbucks. Your best bet is to park in the same garage as Giant customers do. Parking is free within an hour.

I miss the drive up of course, and understand they had to move locations. We are lucky they stayed in the neighborhood. Parking is provided 10 yards from their door, so VERY convenient. Everyone at this branch is always really nice and helpful.

Very bad decision to move the branch to this place, no parking and I was running to deposit some cash at almost 5 pm get there at 4:50 and look for parking. parked my car walked all the way to the branch and get there at 5 o'clock, and the cashier just said was closed. The people at this branch is rude and not helpful at all!

Insulting and vulgar junk mail will not stop. After calling to try to stop it, I was told that since I’m not a customer, they can’t stop THESE. Read the name carefully. These have been coming for two+ years. What’s wrong with you, Citi?

Opened an account and they closed it a month later without cause. No negative transaction or overdraft just a call saying they are closing it. Branch manager who was the one who opened it wouldn't explain or try to remedy the issue. Recommend banking elsewhere.

I spoke with a women here who said they can not notarize things for people who aren’t clients. I work in the building above the bank and was sent to notarize something for the business. I said that while I don’t have a personal account, my business does. we have a business account, I said I will get my boss who will sign it and asked if they’ll notarize it then. Either they don’t notarize things for business clients or this women who was from India couldn’t understand me!

We came on the afternoon of January 6th to do some transactions and account related work. We’re treated really well by Faizan Rasheed who was very courteous, helpful and friendly. Great work.

Worst experience I ever had. The employees are racists. I went to open a credit card and the consultants didn’t even acknowledge me. Even thought they were free, talking with each other. They took other people who walk in after me.

I have banked with Chase for over 10 years but for the last four years that I have lived in Virginia, there hasn’t been a branch until recently. This not your typical bank environment, but I was helped immediately, and the service was so friendly. Wish I had a branch closer.

Branch manager will lie to you about eligibility for opening account bonuses. Will not bank with again- never want to invest in big bank. Signed up with a $600 bonus received in mail. Account manager assured me I was eligible for the bonus if I kept $15k in account for 6+months. 8months later they told me they were sorry, even though I met fulfillment, they could only give me $100. And I waited 45min when door person said it was a 20min wait. Bank elsewhere.

I went in to sort out an issue with a name change, and was assured everything was taken care of. However, received my cards in the mail and they each have a different name. Clearly not taken care of. This seems to be Chase's MO in general, so I will be taking my banking elsewhere.

Not Arlington Friendly, why is this bank in Arlington anyway? I've read the bad reviews and they are right. As a member I'm pulling out all my accounts - over parking - unbelievable. As a member I parked in their parking lot on a Sunday, when they were not open, and had my car towed. If they don't want people to park in open spaces when they are not doing business they should put a rope or chain across the entrances. Even Arlington County lets us park for free on Sunday and after hours. What is wrong with this bank? They do not belong here. We need to petition the country to move them out. Yup, they are old fashioned in business practices, and screw customers on fees and services. They are NOT ARLINGTON FRIENDLY.

Thanks a lot for all the employees, specially Prabin.

La atención es amena en esta sucursal (Columbia Pike and Glencarly st). Muchas felicidades al personal

Esperé más de 10 minutos y nunca pudieron atenderme en Español

Parking is good, but all the time I came this location just one person working and long line customers waiting almost one hour I was waiting 40 to 50 minutes to deposit.

I came to this location because I was in the area with my brother this morning dropping my sister-in-law off at work. The location had parking which was great. Once I entered the bank the greeter was very pleasant. Line was long didn't understand WHY its first thing in the morning after opening WHERE are your tellers??? So I finally get to the teller "Jaime" and he had no customer service at all. Counted my money wrong and didn't ask how I wanted the money back and gave it to me with no envelope. Then what was amazing to me he used the money counter and still gave the money to me wrong. I'm a BEAUTIFUL "BLACK WOMAN" I'm assuming I made him nervous and he wasn't being racist cause the costumer in front of me that had him surely got better service then I did. Won't be coming back to this location now I see why the ratings are very low.

Worst bank branch that I have ever dealt with. We have a business account with this bank, and they routinely (at least 1-2 times per month) forget to check their night drop. On two occasions they said the only person with the key was on vacation and took it with them. Deposits are frequently delayed 2-4 days. Good luck getting someone on the phone, here, too. I have tried calling multiple days at multiple times of the day and they have literally never once answered (over 25 attempts made across various dates and times). They just let the phone ring and ring without answering. The manager here is incompetent, unresponsive, and unprofessional. I am switching away from Bank of America so I no longer have to deal with them and the multiple missing deposits. If I could give zero stars I would.

Siempre son muy atentos con el servicio

As stated in several other reviews, the Wells Fargo parking lot is subject to aggressive towing despite very sparse and unclear signage regarding parking. I parked in the lot (it was almost entirely empty) well after business hours. I saw signs in one area saying parking was for bank customers only. I parked in a row where there were no signs at all. Thinking I was in the clear because there were no signs and the bank was long closed anyway, I proceeded to park... only to find my car gone upon return. Predatory, unnecessary, and unfriendly for promoting local business - Wells Fargo should be ashamed.

The employees are awesome and sweet - never had an issue with any of them in the 6 years I've been using this branch! The new branch manager, one Berta Alfaro, now she is a different story. Rude. Surly. She has the whole customer/banker relationship thought process backwards. She is there doing you a favor - you better act like it! She treats customers like school children, and if one of them dares ask her a question, the conversation immediately turns adversarial. This woman wants to fight - she is looking for an argument at all times. BEWARE!

My husband and I started going to this location a few weeks ago. We have been going back to inquire about business accounts. The staff has been very helpful and knowledgeable. I felt that they do try to go the extra mile to help you. We didn't have to wait long to speak with a banker or to see a teller. They have also been helpful over the phone.

Parked my car there at 6:30pm on a Sunday night for dinner at a near-by restaurant and it was towed by "Advanced Towing" predatory towers. Only signs said that parking was for bank customers, but since bank was closed, I thought it was ok to park. No signs stated that towing enforced outside of business hours. Learned from the tow company that this Wells Fargo branch contracts with them to tow cars from their lot. Can't believe Wells Fargo is such a bad partner for downtown businesses in Arlington. Can't believe Wells Fargo doesn't post signs like other businesses that says towing enforced 24/7. Would never bank with this Wells Fargo branch or any other branch.