Recuperación de datos en Providence, Rhode Island

Ive had a package sitting there since 730 yesterday morning... why it couldn’t be delivered today is why I’m so angry... you obviously have it and estimated delivery was today... bad service! There’s no reason you couldn’t have sent it out to be delivered this morning 🙄👍🏼

Quick visit

I made a call, and the customer service representative was very professional and kind. He answered all my questions. I was very satisfied with the service.-Jackie

Always polite, always friendly, always helpful. The staff is terrific.

THE most miserable workers EVER. A clerk scolded me for bringing my SERVICE DOG with me... Horrible drive-through layout outside so I had to go inside... AVOID if you can!!

Eficiencia y calidad y una arte arquitectonica impresionante

Don’t see why everyone hates it here. My guy was super helpful and I got my packages picked up really quickly. It’s also conveniently next to Kennedy Plaza and it’s pretty outside.

They not nice enough to drop off for you. They want you to drop off at the mail slot. They don't control lines very well. Also, they have room for small numbers of customers. I like my 100 Hartford avenue location better.

They are very nice and helpful for my postcards sending! Guys , thanks a lot!

In and out of passport services within 20 minutes, great service

The line goes real fast if it is not a day where people just got their government checks. The staff are friendly and courteous.

My mail is usually missing. Some gets returned and some doesn't. My mail carriers blame each other. I am told to "ask around" to see if someone else received it. That is not my job. My mail should be delivered to me. The postal workers make excuses and are never helpful. I like to order things on line but am very apprehensive now, because I will make a purchase and never receive it. I have no recourse because tracking states it has been delivered to my address but if it is in the WRONG mailbox, I never receive it. Why can't I just get my mail???!!!!

The agents are so rude and does not help at all.

Great team

Esta gente son unos ladrones te cobran los envios priority supuestamente y la mayoría de las veces los paquetes no llegan él día establecido e tenido q esperar hasta 7 y 8 días para que llegue un paquete que se supone llegue en 3 además los paquetes llegan en malas condiciones y cuando vas a reclamar él supuesto seguro tienes que hacer tanto tramite que uno se cansa y prefiere darlo por perdido otra cosa es que si vas a cambiar un giro de alguna cantidad de mas de $500 dólares no te lo quieren cambiar por que no tienen cambio eso no es justo odio su sistema

This is one of the best USPS Store I have seen. The hours of operation start from 7am - 9pm Monday to Friday. And 8am to 6pm on Saturday. If you want your package to leave early send it from this store.

Fast delivery (park your truck on W River St next to main gate and then checkin in)

2nd time my package has been missing, left RI facility 11/3, tracking keeps reading in transit. I've called numerous times, emailed, wrote, no one will help, just keep getting the runaround.

Do not waste your time calling them. They do not care. They will not answer.

This Post Office is centrally located in the middle of centerdale! NP. Great service, Nice clerk's. Po boxes available. You can do major postal transactions here. Ship and receive your packages, a full service Branch. Plenty of parking and handicapped parking spots. Very clean for the amount of traffic they get!!! 👍

The one lady that is working there is beyond rude and I know I'm not the only one that feels this way. My whole neighborhood in Centerdale avoids this location specifically because of her. It doesn't matter, young or old, any race, she's disrespectful and speaks down to people. Please find new staff.

I print my own shipping labels and drop the package off at counter, but they still need to be scanned in eventually, well sometimes they wait until the end of day to scan packages. I have also encountered very rude staff, the 2 times I may have had a questions. I try to avoid using this post office.

The people who work here are SO friendly. They have a huge selection of special stamps. Sometimes there is a line, but isn’t that the way at all locations these days? Also, I’ve noticed others in the area rating their delivery and I’ve just got to mention that I’ve never had a better mail carrier in my life and I ship and receive ALOT of stuff and lived a bunch of places.

They consistently only have one person working the desk. It's holiday season!!!!!

Pesimo servicios llamas y nadie atiende el teléfono. No se ni para que tienen telefono.

The supervisor is just as incompetent as his mail carriers my name and address are on my mail box and I don’t receive my mail but I receive other people’s mail! I made a complaint in December and again in January and I’m still having the same problem! I believe my mail was also withheld because I yelled at the supervisor! They need to train their mail carriers properly and the supervisor should understand the anger of me me not receiving my mail instead of making excuses! The supervisor needs to be fired!!!

Difficult to find entrance

most of the staff here are nice, but one lady who works here is god awful. dont know why she's still here for some reason? they should have been let here go

Most of the staff are professional and polite, but there is one woman that works there who is rude, unprofessional, and extremely loud. I honestly don’t like going to this particular location but it’s the closest to where I live. Just to avoid dealing with her nasty attitude I drive to the next closest post office. With her type of attitude and rudeness she should not being dealing with customers on a regular basis!

Good Service Polite person working in Parking Must be looked out Side from Theyer street. Other them that is good

Clerk 05- older white man with gray facial hair was very rude. I saw him positively interact with the 2 white customers who were in line in front of me, I am a black woman and was the only black person in the store. He yelled and talked over me when I asked him a question about addressing my package. The whole store could hear him. I have reported him using the usps satisfaction survey.

Good staff , sometimes you need to wait but It is not for a long time.

The Staff was very friendly and helpful!

Went to pick up an item, the lady I talked to was very nice and joyful. It was a pleasant experience. The driver who was supposed to drop it off is a different issue and not reflective of the nice service I had here.

I had a package which stated that it was delivered to my home. There was no package delivered. Called post office to report this. I left my phone number and was told that the supervisor, Mr. Nash was going to look into it. I took screen shot of information which showed the tracking number and that the package was delivered. Post office stated that the tracking number was not valid. I received 2 more packages recently from China with no problems. Package that was not delivered was a Christmas gift. Post office is ignoring my request for them to locate my package. I am going to file a complaint regarding this matter. I called and left several messages for Mr. Nash, still no answer.

We have to keep in mind the employees at this office are probably local residents, they deal with the same type of people daily, if you're not feeling well that day don't bother visiting this office. Go when you're in a good transparent mood because the employees here can sense it and will reciprocate the same. Hey not to blame.

Worst customer service in ANY post office I've EVER been too!!! They act like we're an inconvenience!! Never again

Diane was very unprofessional and rude. She treated me as if I was doing fraud. She was was giving me a lot of attitude and I will NEVER go there again. I recommend going to another post office. I wouldn’t even buy a stamp from that place!

Worst customer service I've ever experienced in my life. The people working here are completely rude and disrespectful to and have no idea what people's rights mean. Its Post Office is like this that are making them bankrupt

You have to be kidding. The personnel and staff are very helpful, courteous, and efficient. I know I have had a post office box there for years.

not the worst one around, I'll give this place that. Ive been to worst

the place is okay cause people go here to get there mail or to leave a package. it has everything you need to buy.

Worst people in broad st post office . and been hung up more than 5 times in this time of year. I understand tht thy are beazie. At Least thy can tell y to wait 1 mit or 2 . not even tht.

They always run out of the single use tape, and their customer service is terrible.

Hours are very limited, but a convenient location for members of campus community. Staff is always very helpful in determining best postal option, too.

The hours are pretty irregular. This post office caters primarily to PC students

Worst post office ever. Never open. No one ever picks up the phone.

They place a phone number but they don't pick up

Not an image of Post Office. This is the Ruane Center for the Humanities.

I watched a couple of journalists quietly and respectfully taking some photographs in the post office, when one of the employees caused a scene, saying she didn't want her picture taken. She ended up causing a disturbance, which delayed people from getting their mail. If you don't want your picture taken, then take a job in the private sector... simple.

I mail my packages off at this location. Every visit has been a pleasant one with Victor. He is always professional, kind & helpful.

rude, impolite · discourteous employees. Not willing to learn their own polices, that are hanging on their wall

Incompetent/lazy

Not impressed at all by this location. If you have to drive a bit further in order to get to another USPS location, then it will most likely be well worth it. There are a few good employees at this location, but most are lazy, rude and unhelpful. A recent problem that occurred a couple of visits ago is when an employee told me that I was required to put a return address on my letter that I was shopping when they are in fact optional. Overall I would recommend that you avoid this particular USPS location unless you truly have to.

They misfiled my package, swore they didn't have it. After calling the sender and complaining, they finally discovered it was there all the time. Process took a week and at least ten calls and four trips. Also, mailperson repeatedly leaves pink slips requiring signature when I'm home!

They are so rude every time im in there. They look at you waiting there and they leave you waiting until you say something. They treat people horribly. They are never in a good mood. Sick of it. I have no choice but to go to that location. Give the job to someone who will appreciate it

it seems like every post office, somebody that works there is so rude. they need to fire everybody that works for them across the entire country

Extremely HORRIBLE PLACE!! I pay for a BOX & My Mail is never On time Or sometimes Not even Available!!!!! Smfh Bad Bad Bad SERVICE I HATE THIS PLACE!!!!!!

I went to the Post Office this morning to ask why I had a package out for delivery Saturday morning that never arrived. The lady ( And I use that term lightly) Behind the Counter Was the most ignorant useless Person I've.. ever come across. I asked her why it said no access to delivery. Tell me she didn't know anything about deliveries. I asked her why I got 3 junk mail letters in my mailbox but no package delivered. Shea ignorantly Told me in a miserable tone, I don't know nothing about . All I wanna know is when is my package going to get delivered and you can't get an answer. The postal service is going to h*** in a handbag Higher people at like doing that job.

I'am From Northern MA, I have never had a better banking experience, they did what they promised, very up front and honest. Great Experience!

A Local Small Business, As I Am

I would highly recommend Antonio DeSimone, who is the Loan Officer that works out of this branch (along with the new Johnston branch). Antonio is extremely customer service focused, and has an extensive knowledgeable of Commercial Lending. Antonio goes above and beyond for his customers. I have worked with him many times in the past, and would highly recommend him for all of your Banking needs.

I love this bank and everybody that works there is friendly and professional. I highly recommend.

My favorite location,excellent customer service.

Great team

Great looking 200 year old building.

Interesting inside

Don’t expect to be helped by the branch manager or her assistant. I have requested multiple times for a call but that’s too much for these people to do. I’m switching to are more service oriented bank

Friendliest least corporate bank that plays no games. Others in the area can't hold a candle to it.

They do not deserve a star but I had to give one ..ugh , I had to deposit a check ...and apparently, its not that easy to deposit a check. The girl behind the counter did not communicate why she keeps walking away from the counter ...continuously (over four times) to speak to another person that works there about the check that I am trying to deposit. . I tried to communicate with her however she seemed so lost and made me feel so frustrated. I was told that I needed to have some special paperwork done ...and the girl behind the counter told me I had to wait for the person and that would take over 15 minutes. Only to have to get this paper notarized ..and to this day I have NO IDEA WHY?

Le doy 2 por que las damas que trabajan hacen su trabajo normal ... pero la espera es demasiada y habeses con una línea de 10 personas en espera tienen nada mas que una teller deberían tener más personal muy lento el servicio!

Muy eficientes

Staff is very friendly and immediately attentive as soon as you walk in. Service is very quick.

Here’s my experience with this bank, I had a friend who’s sending me money from overseas. So I went in to the bank in order to get the swift code and he gave me the code so I txted my friend with the code. and who would have thought that the bankers are so immature and not professional enough to give me the wrong code turns out they did give me the wrong code now me and my friends are going back and forth with the customer service it is Taking forever to fix this it has not just Cost me the money and time. This really is very stressful .

Crazy understaffed. Went in to open a checking account and there's literally 20 customers all trying to be seen. Waited nearly 40 minutes and most of the same people were still waiting. Insanely slow and inefficient, you just lost an account!

The team over at the east side location is the best! I say team because no matter which teller I go to I have a pleasant fast experience! Kudos! and keep it up! oh by the way I have been a member since 2009. and always happy! I can't believe that for any reason the staff at the East side branch deserves anything less than five stars!

Very bad experience with this bank. Too long to put into a Google review, but I would not do business with them, there are much better banks in Providence.

Nice place and nice people. I had a great experience opening up my first bank account here.

Amazing experience opening up a business account with Felicia today! This branch is used to dealing with international visitors and all kinds of complicated accounts - they are the best. Thanks!

The staff here is absolutely wonderful. Professional and genuinely nice people.

They do not deserve a star but I had to give one ..ugh , I had to deposit a check ...and apparently, its not that easy to deposit a check. The girl behind the counter did not communicate why she keeps walking away from the counter ...continuously (over four times) to speak to another person that works there about the check that I am trying to deposit. . I tried to communicate with her however she seemed so lost and made me feel so frustrated. I was told that I needed to have some special paperwork done ...and the girl behind the counter told me I had to wait for the person and that would take over 15 minutes. Only to have to get this paper notarized ..and to this day I have NO IDEA WHY?

I bother the staff here all the time for change and they tolerate me even though I don't bank with Santander. Thanks!

I’ve been to many banks and Santander is by FAR the worst I have ever banked with. Getting issues resolved is like pulling teeth. They didn’t collect all the documents they needed to open our account but opened it anyway, and then continued freezing the account because they didn’t have the proper paperwork. They couldn’t even tell us what paperwork they needed from us to reopen the account so there was nothing we could do. Furthermore, they lie CONSTANTLY. An assurance that it will be fixed, or even something simple like a promised phone call, has a very slim chance of happening. Furthermore, my appearance was even criticized by the teller (they disliked my hat). It has been a painful experience and we will likely now be switching banks once we decide on one. Be extremely cautious if you choose to bank here.

Joe gonsalves is the branch manager, and provided exceptional service. Husband and I needed a copy of our identifications f husband and I needed a copy of our identification rom an old account. Joe went above and beyond to make phone calls and even look full-time in the back through thousands of records. Thank God he found them! often times in customer service you don’t need people to go above and beyond .

Came into bank regarding fraud on my account. Talked to a nice man who said the only banker authorized to help me was busy with another customer. He said she would check up with me in 5 minutes. Fast forward 25 minutes and I haven't heard a word from any employees as I'm sitting in the nearly empty bank. I got up and left. I will be switching over to Citizen's Bank. I have had nothing but problems with Santander in the past and the poor service was the nail in the coffin.

Super friendly and competent staff

For people who are upset about a bank not exchanging bills ..... bank ri is only taking a extra step to make sure that fake currency is not being utilized in there branches.This does not mean that everyone who walks into a branch trying to break a 20 dollar bill is a culprit they are simply being fair in this sense. If they make an exception to break a bill for you then they must do it for everyone and unfortunately not every person has the same intentions. This branch is located in a street where almost every bank branch is including bank of america citizens Washington trust and more....Randomly coming into a branch that you do not have a account with in a street where pretty much every bank is can be seen as suspicious. This bank takes there security and there customers very seriously as all banks should. For the previous reviewer i will let you know that citizens bank is not as secured they opened up an entire loan for another customer under my name when i was only 15 years old I wonder how they verified this persons identity? Social dob id doesnt matter i was only 15.....so it doesnt surprise me at all that they were quick to cash to a non customer....would you rather bank with a bank that is very secured and very alert or a bank that is very lenient with random people who walk in?... I was both a customer and employee for this bank in the past sometimes customers dont know the reason behind their policies but it is all put in place to protect there customers and their employees who they genuinely care about .

I came to Providence the other day on business, had my wallet with ID, credit cards, cash, etc. and realized I had no small bills as I was about to stop for coffee and various small stops, so I stopped at BankRI, ran in through the rain, and asked them just to break my bill. The teller refused immediately and said only with an account number. I wasn't giving her a check or anything, understand, but cash. .Bank of RI refuses to cash CASH to the public! Her supervisor backed her up, so it was no mistake. Refusing the public with a simple request like breaking a bill, that's a new low I've not heard of! I had to run back out through the rain, found a Citizen's Bank who of course immediately cashed CASH, and I stopped back in returning to my car to show Bank RI what common courtesy still looks like. I now know where to recomend courtesy and service and where not to to my clients seeking a bank for their business and personal accounts!

I love this bank and ALL of the associates are so friendly and professional. Wouldnt trade this bank for the world.

I just moved out to to Providence from Philadelphia. My intial bank informed me that the Bank of RI was partnered with them and that I would be able to treat the Bank of RI as my normal bank (meaning I would be able to deposit/withdrawal from my account as I pleased). When I went into the bank at 3:50. (Closes at 4), I was greeted with an "Ughh guess this is the last one.....Hi, how can I help you?" I explained to her my situation and responded "Oh I never heard of that bank so I can't help you.....try online banking" she never conversed with a colleague or even attempted to run a search on her database. The lady I spoke to was condescending and unpleasant. I never got her name but she was of some Jamaican decent and said she said she was there for 12 years. Not sure if she was tired, hungry, or both. But I will never step foot back in there because of her. There are so many other banks. Don't trust your money with mean people. GO SOMEWHERE ELSE!

Rude unprofessional would not recommend ever banking there

I’m switching banks. Applied for a personal loan told them it was time sensitive (leaving the country for two months). They said they would submit the application and get back to me in two days . . . A week later nothing. I called back because I hadn’t heard anything. Spoke with the manager who said he would check into the application. He called me back that afternoon to tell me he had lied to me in the morning and that the week before he had completely forgot to submit it, but he told me he just submitted it and would call the next day with an update. Three days later and still no word (I’m flying out that evening). I call back, talk to the same manager, he says he’ll call back in a few minutes. A few hours later still nothing so I call back, the manager answers, says he is with a client, but will call back in ten minutes. It is five hours later (10:00 pm) and I’m hopping on my flight out of the country.

This is not the first time I have waited in line here for over 15 minutes! There was one teller open, two sitting at the windows and three! additional staff milling about behind the glass. One of which opened a window finally after 10 minutes with 9 customers in the line

One of the tellers here was super rude to me. I went up to her to ask for help with the atm machine given that my card had gotten stuck in there. She literally said “ I don’t know why you would come here to put your non Santander card in our atm, I can’t help you” I proceeded to call both banks and they stated it was the machine that had a glitch and nothing on my part. Very inconsiderate and upfront rude, never going there again. Was going to switch to this bank but won’t do so anymore. 👎🏽

Nice good service

I give them 5 stars because they were my Coastway Bank associates...that thankfully remained when Harbour One took over. They know me as soon as I call or walk in and smile...that is huge for me since working with monies gives me extreme anxiety...but I feel like they have my back.

I’ve banked with Harbor One for some time now, but went to the downtown branch to open an additional savings account. When I asked to use a restroom before sitting down, I was sent out in the rain to the public library two blocks away (which was closed for renovation). Came back and asked again and was sent to a Dunkin Donuts on the other side of the block (which didn’t have a public restroom). At this point my pants, shoes and jacket are soaked from walking almost a mile in the 45° rain. I still need to use the bathroom, but I took the morning off to open the account so I went back anyway. It seemed like after seeing the amount I was depositing, a bathroom magically appeared and I was shown right to it. I’ve had more pleasant encounters with state troopers at Logan. I had to drive home before work to change and warm up. Still not sure what the threshold is for being able to use the bathroom.

I walked in this morning looking forward to opening a checking account before I head into work supporting a local credit union. I was really surprised to experience terrible customer service as the lady I spoke to was rude and had no sense of welcoming as she stared at me walk in the door. She also had zero sense of urgency. I specifically asked to open a free checking account, and she looked at me... Not sure what she was processing, because she didn't proceed with anything. Then she asked if I took a look at the checking accounts. Uh, yes that's why I asked to open the free checking account. Overall, not a great experience at a credit union when I've had better in other states.

Went the the atm for cash and their machine was suddenly "out of order", eating my card in the meanwhile. When I called the bank the next day to figure out how to retrieve my card they informed me that they could not return my card without a letter from my bank stating that I was able to receive my card back. Horrible customer service, there was no reason for my card to be flagged.

Boy do I miss the "Greene Street" Days. When it was Coastway Credit Union and we had access to a 24 hour ATM that passed out detonations of $10 as oppose to $20. Washington Street? You can't even drive up to the Drive Thru ATM after-hours while they close the inside one. Not to mention that One RUDE lady that I believe is member's services. I've dealt with her twice in the last 12 months....walked out abruptly both times. Instead of trying to help you, she wants to chastise you and has terrible customer service skills. I'll continue to go out of my way to the Cranston and Warwick branches from now on.

this place is okay cause its a place where you can deposit money to your debit card and create an account where you save your money into and deposit when you want to put money into your debit card. they have people there that can help you with college open up a bank account and you can visit anytime you want. its a more comfortable place to stay at. people go there to visit and to deposit money and you can also ask for checks slips.

Every experience I’ve had at Citizen’s bank has been dreadful. No one has ever been kind or helpful in the least.

branch manager is rude AF bring your business elsewhere

Literally trash. I went there to make a withdrawal and they told me they couldn’t make the transaction for me. When I asked why they said that my I.D. was out of date. Mind you I got it last year. When the manager came over all he did was yell at me while his employees snickered behind him... go to any other bank. This one should be shut down.

Garbage customer service. Mt ATMs both of them and no warning signs making me 15-20 minutes late because I drove to that particular location to get money now I have to go somewhere else

No me gusto como me hablaron , la persona que pregunta si uno nesesita ayuda me dijo que tenia que esperar una hora solo para que me dieran una tarjeta de rrenplaso wow eso no tiene centido deveriam de tener una persona que pueda atander cosas rapidas como esas y no tener que esperar tanto .

From the moment I walked into the bank until I was able to make my deposit with the teller, forty (40) minutes had passed! On a Monday around 1pm! The teller tried to refuse the checks I was depositing on behalf of my boss, which I have deposited countless times at the BOA up the street, because I hadn't written "deposit only" on them.

b.o.a is the place to stay. (trade marked)

Complete shitshow, messes up city traffic and lines take forever. When I came in to set up a bank account and I wanted to setup automative payments, the guy who took care of me lied in my face that I couldnt use a citizen back checking account (implying i needed to make a account with them) when the lady from my last visit said I could.

I got there right as they were closing and just needed to deposit money, but the guy wouldn't let me in and didn't even let me know that I could've used the ATM to deposit money. Real helpful.

Best service ever!! Best client advisor in this branch is junior, this guy is very knowledgeable and helpful, he also answered all my questions and concerns. I would highly recommend this guy since he’s very calm and take his time answering all the questions unlike others that be rushing you to take another customer.

Never experienced a time where the staff wasn’t rude for no reason at all. Miserable people working at this location. I shouldn’t leave this place with a bad taste in my mouth every time to the point that makes us want to close our accounts and do business elsewhere. Bofa is convenient for what it is but I will never go in for anything anymore- until I close my account for good.

Best service provided by the best associate; Junior never leave with a doubt with this guy always answer my question with knowledge to be honest i thought he was the branch gm. Very patient and workful.

I wish I didn't have to give them a star they deserves minus stars. . ...they want to charge 8 dollars to cash a check that is written on their bank. the lady behind the counter taunted me and said ..(kinda like the wicked wick witch of the west) well let me see , if I can cash the check with NO cost to you and the check was for a big whooping 70 bucks....hmmmm oh ..no you lose. ..it will be 8 bucks. THEY ARE THIEVES IN NICE CLOTHING.

Called to ask for limits on savings bonds and was told 20. When i show up, they tried to tell me its a maximum of 10 per day.

Lack of attention and seemingly Mismanagement and Incompetence for decades

We came to the end of our forty year trust with no notices, calls, thank yous, messages. Finally getting thru to them, I was told by our account manager of many years, that she no longer had that account; that it had been turned over to the Termination Dept, giving me the phone number but no Thank you's or any such mention that we had been a client for so long. Termination dept reached (again after several tries); responded by sending out of paper work (some one was sick). We returned the required paperwork and heard nothing. Out of the blue, a check for less than 5% of trust monies was sent. Marked on the check was "Partial termination distribution of trust" - no letter of explanation. Have tried for over a month to get in touch with Termination person but only get a voice mail, asking me to leave a message -- never get return call. Sent a "Contact Me' - message as well as daily voice mail. Nothing. Talked to various people, nothing. U S Trust has had the money almost four months now (one would think we were due some interest the money they have. Totally disgusted; afraid I'm being cheated. Soon to be four months past end of trust day. What would happen if a client was four months overdue to the trust dept?

Nice people

Citizen bank in state college offers fraud service. They sent me an advertisement saying that as long as I open an account at their bank, I will be awarded for $400 dollars if I have a balance of more than $2000 for over 3 months. However, it has been almost a year and nothing credited to my account. Their explanation is that I have to make citizens bank my default salary receiving account. They never told me this when I opened my account, they just said I need to wait to get my reward $400. During the year that I am waiting for my reward, they kept charging service fee for $9.99 every quarter year(the minimum requirement to waive this fee is too high especially for a student). They also charge me for $2.99 for sending me paper statement every month and I have to go online to make it paperless. I can understand that they want to get customers from pnc bank, but they really need to do it in a more appropriate way. Anyway, I will close my account ASAP.

Citizen's Bank is literally the worst banking experience I have ever had in my life! I went into a branch about 14 days ago to discuss a problem I had with my checking account. My issue was sent to the "back office". I literally called everyday and still haven't received a call back. Needless to say, as soon as I can, I am closing this account down for good.

I would literally cut off my own arm before using them again for an auto loan. I have never had such a bad experience - I've gotten inconsistent answers and you can't get in touch with anyone aside from a call center, who can't see notes that are posted by those doing the work, they are worthless. No way to contact the people actually doing the work. I had an easier time buying a house than I did paying off my car and getting the title.

Terrible little sham of a bank, I briefly had an auto loan with them because I made the mistake of allowing the dealer to obtain financing for me. Anyone you speak to on the phone is in another country and half the time you can barely understand them because their accents are so thick. I refinanced my loan and as is custom the new lending Institution cut them a check for more than the payoff amount just to cover any overages and they attempted to keep the overages, when I first called them regarding the refund a couple of weeks after the check had cleared they told me I was not entitled to a refund and gave me a false check amount so I called my new institution and got a copy of the actual check that was sent to them and called them back armed with that. When I told them I've gone through the steps to verify the check amount suddenly I was entitled to a refund and was told it would be put in the mail tomorrow. They also added in that it could take two weeks to get to me. Are you kidding me? I know sometimes the mail is slow but even with standard ground Mail there's no way in hell a simple letter sent through the mail would take two weeks to travel from Rhode Island to Georgia. If you have the option and the foresight to look into this bank before doing business with them please take my words and the dozens of other one star reviews they have to heart and unless you are really truly desperate, find someone else to help you with your lending requirements.

I had my auto loan with Citizens for the past 5 years. Their online loan pay system is pretty bad, reminiscent of something from the early days of the internet, not something you would expect from a relatively large bank. Because of that, I liked to manually schedule my loan payment every month rather than use auto pay. I had already scheduled my payment for a future date, to be paid a day before the due date. In between scheduling my payment and the actual payment, I traded my vehicle. That was on a Sunday. It's not possible to cancel the payment online (reference above, very outdated system), so, Monday morning I called and asked to cancel my payment. Seemed as though everything was ok, I was given a cancellation transaction number. Three days later I received an email saying that my payment had been processed. I called again, the girl I spoke to this time said that it looked like the payment should have been canceled, so maybe the email was just an automated mistake. Checked my accounts the next morning, sure enough, it did go through. I called again, at least now on the third try, I got someone seemingly somewhat competent. She informed me that it wasn't actually ever canceled, the first guy just put a note in my account that I wanted it canceled, which means that both of the first two people I spoke to were wholly incompetent. Third girl now says though that I'll have to wait for Citizens to receive and process the payoff from the dealer and then I'll be sent a check for the overage. That could take 7-10 days just to process the payoff once they receive it then however much longer to process the check then wait for it to actually get to me. Lastly, for the entire time that I had my loan with them, nobody could figure out how to correct the spelling of my name. There was a 'c' where there should have been an 'e'. So, I will have to wait and find out if the note that the last girl put in my account about the spelling of my name actually makes it onto the paper check they're going to send me, and if not, if I can actually cash it. All in all, with a lacking online banking system (which necessarily must make one question the security as well) and incompetent customer service, there are most definitely better options out there in today's age. I cannot stress enough that I would absolutely not recommend doing business with Citizens when there are plenty of other much much better options available.