Recuperación de datos en Tacoma, Washington

Kim is fantastic to work with. Very helpful with shipping items. She also has a lot of handy items in her store.

Very friendly and helpful service for sending packages, letters and for a variety of convenience items

Kim is great and really helpful.

Was given instructions upon shipping four packages out, the lady at the front went and created a shipping label and everything, with out telling me it was wrong or verifying anything, after the mail came back to me, I went back to try to fix the issue and the lady and her manager both told me there is nothing they can do and it’s my fault... Other post offices verify information, and would have caught it while creating a shipping label, I don’t get why they can’t rectify any mistakes, but I have to re send my packages and spend more to get the job done, and they just kept my money.

Customer service supervisor Rob is the man he doesn't treat you like you are just a number and no matter if your problem is small he handles it as if it's just as important as a major issue.

The worker wasn’t much of a help, and they didn’t have a printer on the office.

> This post office lost my package worth over $500. I checked my package in with the clerk last week, I come back today to see how come the recipients still have not received it. The only response the post office had to say was, “sorry, nothing we can do, we never received it” (yet I stared the clerk in the eye and gave it to her, with my tracking number in hand). They are extremely unprofessional, don’t waste your time coming here. I should of driven 14 extra minutes to go to the other near by Post Office. Now I’m out money, while they lose nothing. Not my mistake, yet hear I am paying for it.

It is a pretty decent Postal Office. Easy for drop off.

I work at the Oakbrook Contract Post Office . It saddens me to see several posts that don’t relate to our quaint little location - easy mistake, some rating comments are meant for Lakewood on 100th street - both pro and con - others are meant for mail delivery drivers who are not affiliated with us. As always, thanks for your support, Cindy D

Nice guy helpful and good customer service skills I had to leave a review :)

Mail consistently gets lost and their number doesn't work. It''s easier not to bother with this post office and just use the one on 100th ST.

They made a really big improvement in the last few years. I was happy to see that they progressed, and many things that you used to wait in line for are no longer requiring the long wait.

I do not know the name of the lady that assisted me but her clerk # is 20. She was the most helpful and charming postal person I have ever encountered. I know they do not take checks or debit cards or credit cards and I come prepared, with cash, an unknown form of payment these days. Not sure this information will go any further than this post but I do like to acknowledge exceptional customer service when I see it. I love doing business at this post office.

Customer service gets 5 stars! I had a package mis-delivered (it was my error in typing the address, not the post office's) and when this office was called to see if they could help track it down, they actually went and physically found the package themselves and were able to get it directed to the correct address. Talk about customer service! I was so impressed, and grateful not to have to re-order my items.

Great customer service. This is located in a historic building that also houses a coffee shop and cafe. Worth taking a trip just to walk through the building.

PO Box rates are good and the staff are very helpful.

Penny and others have been great at assisting. Stinks to pay for parking to this historic building but the staff and services are great. Parking is really only an issue up til 6pm so if you get a PO Box here, consider coming later. Location offers RIBBS ( street addressing for PO Box holders) and Confirmed Signature for free. This is the only way to get carriers like Amazon fulfillment agents and other companies to deliver to a non street address. These services aren't available at all Post Offices and cost a decent amount more at UPS for similar service. Personally I've seen the staff go above and beyond in a few circumstances and always interact with customers in a courteous and friendly way. Glad to do business here.

It is the US post office in an old historic building. Very cool place.

No parking

Super helpful smiling staff who are personable. I had some bulk shipping questions and the gal at the desk was so amazingly helpful! Will be my main post office to do shipping with from now on.

They spend too much time talking and not enough time doing. Service is always at a snails pace....snail mail. But nice people.

Very friendly and efficient staff. The boxes and labels ARE fully stocked and they also have an impressive selection of greeting cards at normal prices. The counter agent shared my joy over Sesame Street forever stamps as well. (yay!) I think some of the reviews that have to do with mail carriers/missing mail are not applicable here. I'll bet there's a distribution center where most Tacoma mail is machine sorted. Also, looks like some folks submitting reviews don't understand postal RULES. (Seems to be a thing these days.) Also, Amazon exerts a huge demand at negotiated and extorted pricing which drives down services and drives up pricing for the guy or gal off the street.

My mailman reports to this post office and is very rude! Screamed at me and called me names. I brought it up with upper management (Paul) and he does not care. Such disrespectful and unprofessional service from both of them!

FYI this is a postal subcontractor, not a full USPS so you cannot get a receipt of shipment here. Otherwise seems fine, in an adorable pharmacy.

It’s in a convinient location and staff have been friendly and helpful to me. However, there is a lady that’s kind of a bully to people who are not familiar with the mailing system. I didn’t like how she treated an older women today who was asking resonable questions about her purchase, in a very respectful way! Just a customer who wanted to make sure she was buying the right label I guess, but the woman assisting her was being sarcastic and mean in my opinion. The customer was even apologizing in a very soft voice telling her that it was her first time doing this. It’s not the first time I listen to her speak in that tone to people, don’t assume that everybody understands how stamps and labels work, be kind!

Nice people but line can get crazy. Line was even longer than shown when i left.

The Milton postalcarrier lost my package and they dont plan on doing anything with the carrier who lost it. I had to reorder the pillow that I had custom made and am out the money for the pillow they lost. I'm very disappointed in there way they handle it .

Have to give kudos to the Milton Post Office. We are so lucky to have such wonderful, kind, professional people working at our neighborhood post office!

I like the friendly and accommodating service in the post office itself. Moreover, when I call to ask a simple question about stamps or rates, someone always picks up. Try calling any other postal office, and nobody picks up.

Hard to find. It’s IN the cost less prescriptions. They don’t provide all services, just some.

Hard to find. Also could use a remodeling, feels unprofessional, always feels uneasy leaving mail and packages here. But had no problems so far.

DOESNT EXIST. NO USPS HERE

No usps

Seems like a hidden gem

Absolutely terrible, extremely rude workers. My mother and I took time off of work to come in during hours they had passport services (sign said Monday-Friday 10am-3pm) and at 10:15am Monday March 2 we were told by one of the women working that the passport lady doesn’t get in until 11am so we left after waiting in line for half an hour and came back at 11am. We, again, had been waiting in line patiently and when the next worker came in she just yelled “No passport services today!” Without even looking at us or being respectful about it in anyway. And we were next in line and the woman who just came in and yelled at us had yelled over us and told us to keep waiting on the side while she gets the line down, without even listening to what we had to say, when we were next in line to be helped. We just don’t understand why we had to wait longer to be helped by someone when we were next in line it makes no sense. Please get kinder staff or train your employees on how to handle customer service, how to handle high pace work environments and have common decency toward other human beings. Have a nice day.

Just great to have a service like this what would we do with out the United states postal service

The staff here are so good natured that I continue to come back. I have a PO Box here and all the employees, both weekdays and weekend have been kind and there is great energy. I also love that this location is open late for after work mailing needs.

They are NEVER open. Don't know how many times I've gone in only to have to go to another USPS. Haven't been able to ever use this USPS location because they are always closed.

This USPS has some of the latest pick-up times in Tacoma. NOTE: they do not have a spot to drop off packages with postage. The counter service line here is usually long - and as others have noted, service can be very rude here. Also, I've dropped mail in the side drive-up box and had it disappear - so I recommend NOT using that box. There is a self -service kiosk here with a drop off bin next to it. I use it when I need to drop off a late night package.

The location may be fine, I've never had an issue the couple of times I've been. Deliveries on the other hand are terrible, I've actually thought about moving so i don't have to worry about my mail tracking me. I routinely have to take my neighbor's packages to them and they bring mine to me. Today takes the cake though i was gone this evening acting for a package that was "out for delivery today" only to check the tracking to see that a "delivery attempt" was made and that apparently i requested that my package be held at the post office. There are some nice mail people that deliver in my neighborhood but whoever the lady ones are they're ruining it for everyone.

There can be a long line, staff is pretty helpful, lots of do it yourself items and instructions for mailing items

I'm putting an extra star on my review because the last time I walked in to the post office, one employee was very courteous and helpful. But with that said... I hate my mail carrier. She's lazy and inept, and leaves me 'unable to deliver' slips so she doesn't have to get out of her truck. I've had backup or fill-in carriers who are great in the past, but my normal carrier is absolutely horrible, rude and unprofessional. I've complained before (twice now) and nothing has been done. I'll just foot the bill for FedEx on future shipping needs. Ridiculous.

Not helpful and grossly incompenant. They do not deliver packages to the current address and miss deliver mail to incorrect addresses. These jerks need to pay more attention to their work and do their jobs professionally.

Great and fast service!!! Love the customer service there. Helped me very much.

I've been shipping out items through Mercari and this is the post office I always go to. Customer service hasn't been bad for me. (its always the same guy there). I go with my items boxed and labels printed so the transactions are always smooth. I haven't had a parcel declined either so my experience over the past few years has been just fine. Only complaint is that the lunch hours aren't posted online and I don't visit often enough to have them memorized so that kind of sucks.

Closed for lunch from 1-2. Wish that that been written somewhere... anywhere... before I wasted my time coming here.

This post office is only staffed with one clerk at a time. Any other post office of this size you might expect to find anywhere from two to five postal employees working; however the gentleman who works at the hilltop post office is rude and incompetent enough for ten employees. If you arrive during the posted business hours, be prepared to wait up to an hour for the solitary staff member to unlock the door for you to come in and have him make up a reason as to why your package or letter simply cannot be mailed. At least five times this guy has rejected my packages, making it necessary for me to drive out to any of the many other fine post offices in Tacoma, who always accept his rejected packages with no problems.

I came there couple of times, and it was always closed for lunch! And it doesn't say online that they close for lunch

I simply put an application in their

Employees go on breaks early all the time, seems to always be closed which is very frustrating but convenient location

Worst joke of a post office ever. Never open, not even when they are supposed to be. No dropboxes, not even in the lobby. When they do this on election days it amounts to election interference, since all ballots are by mail now.

I come here many times. Half of the time they are closed or on break. Why even keep this location open. The area were the po boxes are need a box to drop mail in. The only box is outside of the store. Some people mail thing that cannot be sitting in the blazing heat. This location lets me down 60% of the time.

I have always had a good experience here. I go there because it's rarely super busy and better parking on the street. Since I send packagea for my business it's nice to be able to hand packages to the clerk and get receipts without waiting in a long line. I know their hours and work around them. This is a convenient place for people in South Tacoma. The clerk's have always been courteous and friendly.

Nobody home.... this is the second post office I've been to where they were closed still and not due to come back for well over an hour.

Been going to this post office 3-5 times a week for over 10 yrs. The people that work there are always very nice and friendly and helpful. Thankful to have such nice people working at my local post office :)

This location as with others is horrible. Tried picking up a package at the window and no one answered the bell even thought myself and another customer could hear the bell clearly and hear employees in the back. I always get the vibe that I am bothering the individual who is helping me at that paticular moment. As this was the only morning I could stop by to get my package the package will now have to be returned to sender creating a larger problem on my end. Throughly disgusted.

Always friendly and super positive for always being so busy! I mean, what post office isn't busy? Every other post office I've been to, the employees have no personality and don't ever interact with you! Every time I've come to this post office, the staff has always been super friendly, fast and efficient!

I’ve never sent packages/letters through USPS before and I was intimidated walking in. To my pleasant surprise, all the employees at the front counter were professional, friendly, kind, efficient, and extremely helpful. The lady was honestly willing to help me figure out which box/rate was best for my situation and she helped with a SMILE and a POSITIVE attitude. You guys rock!

Please please please install more self- service machines! It is always busy and downright awful during Christmas!

El correo es muy grosero y aparte no me a llegado unas cartas que ya deberian de haber llegado desde hace tiempo pero creo que no estan haciendo bien su trabajo

Very fast service and friendly staff. Probably the best post office visits I've had in years and that's including multiple states I've lived in...That's not to say that the others I've visited in Colorado & Arizona weren't professional and tried hard, but this Tacoma location seem to have a bit more sincerity. ( my experiences have always been Mid-day to afternoon, and always been Monday-Friday..(I'm not sure if that anything to do with it). 9/10 for this post office.

I love the mural on the side of the building. I hated that I had to find a place to park so I could put my mail I'm the box. There's no drive up box there.

This is my usual post office and I haven't had a negative experience with the regular employees there. They are all very kind and patient, and help me with anything I need. I was especially impressed with the great mood they all seemed to be in during the mad December holiday shipping rush. I'm not sure why this location isn't getting great reviews, it really is a great post office.

I love this place. All the employees are excellent and fast service.

I can see why this post office has some bad reviews. Lady working the counter is informative but not very nice. Her customer service skills are lacking a bit.

I met a lady wearing a white turban who was completely rude. OMG! Why???? Such a bad experience for 1st visit, and I was warned by my co-workers. My experience was the office joke of the day.

I go here frequently because it is on base,but the lady who normally works there is unprofessional. I went in recently and Dianne was professional, friendly and helped me find the best way to ship a package.

Was sending a package and was informed that if I don’t get done writing the information in three minutes she was going to take her break and I’d have to come back. Very Unprofessional.

The woman that works the front counter is super rude. I dread coming to this post office even for simple things because i'm met with an attitude no matter what.

Again another fail from this post office. This will be number 5 in 3 years. At least this one did not cost me money out of my pocket. Had a bad credit card called the credit card company to have it replaced. It has been almost 3 weeks since the call. I called my credit card company today to find out what the states was on the card. They informed me that the card was received at the post office with the correct P.O. Box on the 23rd of this month. I have no card.

I've have only had great experiences here. I've been meaning to write a review for awhile now. The staff at the Gig Harbor post office are incredibly friendly and helpful. In other cities I have lived in I dreaded going to the post office. It was never a pleasant experience. Not here. I am always surprised at how well organized it is, how little time I have to wait and how happy and friendly everyone is. It doesn't even really feel like a post office. Keep up the good work, guys! And I just saw they are hiring for anyone interested. Update: I had to go in several times during the holidays and one time I went in they had cookies and soft drinks out for customers and were playing nice music. What post office does that? Very good vibe. Never had one bad experience here and I go a few times a month at least.

Love my local post office. They make an effort to reduce lines, always friendly and even though our mail sometimes winds up in others mailboxes we have a really screwy numbering system in our neighborhood so I am totally chill with that.

Live in a new build house. Have a mailbox, clearly marked with address. UPS and FedEx seem to be able to find my house with no problem, but the post office returns my mail and packages as undeliverable due to incomplete address even though the entire address is on the envelope or package!

The only problem I have had in 11 years was a crazy post woman who thought my ancient Border Collie was going to get her. One other, after that they put in metal tall boxes at the end of my road,giving me one that I am far too short to reach.

The employees were extremely helpful with holding my mail while I was gone for a business trip. They gave me a postal bin for carrying my mail home and said I could return it any time that was convenient. Couldn’t have had more caring and smooth service.

Such a joke, asked them to change my package delivery to a hold at the office and they said it online. I explained I tried and there wasn't an option, so they had me hand write a note that's probably going in the trash. Do we really need the USPS? I don't think so.

This post office is very busy. I came into door and the clerk said Amanda. I replied with a yes and she pointed me to the desk at the far end where all my paperwork for my passport was ready. I respected that in and out while not wasting my time. I am not a person who needs a warm and fluffy feeling from someone. If you need that go find a friend. Respect the clerks and other people and they will respect you.

Where to begin? Customer service is non-existent at this branch. There can be a line out the door, but the employees will continue their personal conversations, not helping customers, not acknowledging the line, or stepping out of sight. When you do finally make it to the counter the employees are rude, and in a huge hurry to move you along. They will become visibly frustrated if you don’t take the brush off, and I have definitely received many sighs and eye rolls while attempting to accomplish anything. It’s a favorite move for them to say “wait for a supervisor” and move on to someone else, leaving customers huddled in the corner waiting for the elusive supervisor. It’s a pretty good tactic if the goal is for customers to “just go away”. That’s the branch. In addition, the carriers are either incredibly overworked or incredibly lazy. The mail will appear on “informed delivery”(email) but then it won’t actually be delivered until days later. Today I was absolutely home when the mail carrier came by. I had a letter that I paid to have overnighted and signature on. They NEVER even attempted to come to the door for a signature, instead they just put the “sorry we missed you” DOOR STICKER notice IN MY MAILBOX. Like, hello?! If I paid to overnight it, I obviously needed it TODAY. If there’s a signature required mayyyyybeeee you should attempt to contact a PERSON to obtain said signature.....? Crazy notion, I know. How do these people stay employed?!

This location used to be 24hours, but I'm not sure if it still is. I used to have a post office here, and I was safe at this location despite the fact that the parking lot wasn't well lit.

I just purchased a new home in tacoma, and the mail carrier will not get out of his truck to deliver my mail to my mailbox that's mounted on my house. There's numerous houses on this street that have mailboxes on there home's. I can not afford to put a mounted mailbox on the street, and the lady supervisor there doesn't even care about the issue. Mail is not safe on the street. I have a door slotted Mailbox so that my mail will drop in my home safely upon delivery. Someone need's to get this station in order. Very rude and unprofessional.

Why does the post office even have a phone? I've been on hold with the main number for over 2hrs and I've called the location number 2x and haven't spoken to a single person. What the hell do these people do? Update: after over 2hrs, I got an answer only to be told " I don't know why your package wasn't delivered". Now I have to go try to pick it up

Horrible service would be an understatement. No one is at work. They are "home." Mail is being left on TOP of postal box. Carrier doesn't check nor pick up out bound mail. Interesting how our postal rates continue to increase yet these people don't even do their job to begin with.

Very disappointing and off-putting. This branch truly lacks basic customer service skills and, at times, manners. Their inconsistent service is truly unprofessional. Concerns: 1. Don't actually go up driveways or knock on doors. Claim no access; however, people are home. 2. Don't consistently leave a note. Often you will have an "attempted delivery" without a note. 3. Forced to use redelivery website as they don't attempt redelivery again (like they are contracted to do). It's a 50/50 chance that they will actually redeliver it on the appointed date. 4. Manager of office is no help. Makes promises and doesn't deliver on those promises. 5. You won't actually be able to get through via phone. If the phone does actually ring, it rings forever or is instantly hung up the moment someone answers. 6. Delivery is inconsistent: thrown in driveway, tossed in bushes, neatly packaged in bag to prevent rain, left out in rain to be soaked through, etc. We never know where our package will be or what condition to expect it in. 7. Multiple drivers have actually driven on our lawn. Weird. When, and if possibly, don't use this branch. I know it is impossible for normal, day-to-day mail delivery; however, avoid any other time.

Lied to me about their hours and wasted my time and now my thanksgiving is ruined .

Me ayudaron bastante bien y rapido

I have Po box. When the personl letter arrives in my Po box, the post office will contact you by email. However, when I tried to renewal online, there was no account, even I already have online account. so I contacted customer service, but not easy to contact. Eventually I went to the Post Office and renewal. Anyway customer service pretty good except online service (If you have Po box, you can use Ring bell for service)

Wow, weird seeing all these negative reviews. Maybe i'm the lucky one that hasn't had an issue yet with this USPS. I've shipped many packages with the Federal Way building and all of them have made it to their destination on time. PS: When it comes to shipping items, I never throw it in the USPS Mailbox, I always wait in line and have them SCAN my package. Just to ensure that it doesn't get "lost" and it shows up on the tracking as "USPS Is In Possession of the item"

I have been trying to c ok intact the post office and UPS for about a week. I have a package that has been processed and accepted multiple times by the Federal Way office and still has not left their facility since December 18th. I am just trying to locate my package and find out why it has yet to leave their facility.

They have lost about 50% of the packages shipped to my PO box. Ive also received plenty of other peoples mail. These crooks should be in prison. Theres also no way to talk to an actual human over the phone

Closed at 4:30. Perfect for those without a job or a life. Can't pick up my package

Super fast service!

Closed at 9:49 am on a Wednesday. Door is locked, lights are off. Even though times say open.

Absolutely worthless! Don’t try to even buy a stamp here because you cannot.

Experienced great service both in person and over the phone. Thank you!

Very nice people plus it's usually empty.

Great bank the ladies are so helpful and I really enjoy my visit when I come in. Few times a week

Good bank with friendly staff but hardly any parking!!!

Absolutely the best bank- ever. The ladies there know me by name! I don't go in often, I dont have alot in my account, but they still remember who I am! They even notice when I get a hair cut! I don't think these ladies are even capable of providing "HORRIBLE" customer service- as another reviewer commented. That person has to be confused. This is bank is absolutely wonderful. I once had booked the wrong flight and had to request a refund for my purchase... This where most financial institutions then take 3-5 day to make funds available- Not them! Instantly!

Friendly, they KNOW YOUR NAME, they actually care about you, and they take really good care of their customers. Excellent bank. I do my personal and business banking here.

HORRIBLE Customer Service! I tried to withdraw cash from my own account. Sound took it upon themselves to mark the transaction as fraud, then held my money hostage (over $500 in account) and refused to issue a new debit card to me! I used to love this bank but this last year, they've really gone down the toilet. Do not bank with them!

Friendly and knowledgeable

They are awesome

After the hotline fell through for me, I called this location to help with an urgent matter and this wonderful employee named Eric helped extremely fast! Thanks Eric!

Super rude customer service waiting in line and the telller helps the lady that comes in behind me.As she so rudley asks for change even though im in line way too go! ISN'T THAT WHY THEY MAKE LINES!

The staff is great and they always take care of you.

I opened my account with the Assistant manager 2 years ago! I've lived in Phoenix area now for a year! If I ever call for help. The Tacoma Washington branch always helps me with Whatever they can do! Very personal. Wish everyone in Tacoma Washington worked in Phoenix office branch! Lol.. You will like doing business with this branch! Thanks for all your help Tacoma Washington Bank of the West! Thanks Rick Marzini

Great People, everybody knows my name, including the manager....where are you going to find that these days? No lines, and if both bankers are with someone, you can sit comfortably in a chair in the lobby, you don't have to stand in a line like every other bank. Switch to this bank, you'll be glad you did.

A lady by the name of Rosemary was very kind and thoughtful. Her service was professional and courteous. I felt good speaking with her and she helped me with my concerns. 👍

Staff at this location are not nice at all I went in to see about opening a account they would not hardly look at me.

Great staff at the Union branch but a terrible bank in general.

This is the only bank I will ever go to in downtown Tacoma, the lady to the right when you first walk in the bank, her name is Rachel, and I'm not going to even try to pronounce her last name, she is freaking awesome, the staff is lovely, it just has a decent environment. everyone's professional but they're still human and appear to actually care. The next account I open with 100% be here I've been to the Federal Way one as well and they are awesome too easy banking. Rachel thank you so much for being awesome :)

I'm so glad to have a branch of this great bank in Tacoma. This branch exhibits the same care and personal concern for me that I've experienced in the 2 other Banner branches I've previously banked at. Banner is the type of personal bank similar to some that were bought out and are now gone, in years past. This bank and the people in this branch operate with integrity, and they have demonstrated multiple times that they care about my financial well being. I started out with a loan from Banner many years ago. When they could help me, they would, and if they couldn't, they were honest with me and counseled me. I have always felt valued and cared about. - Not just when I was a new customer, but even if they couldn't help me with something I wanted. Banner is unique among banks in these days. I've driven miles out of my way to bank with them, and it's great to have this very personable branch so close!

I have been banking with Banner Bank for 10 years. What a wonderful Bank it has been.All Banner employees have been so very helpful. I have never ran into a problem that Banner customer service hasn't been able to conquer. I have moved out of Washington State to another state where they didn't have a Banner Bank. They worked with me and I didn't have to open up an account at another bank which was fabulous. I feel like they're part of my family. They've been so helpful and I would never Bank anywhere else. Thank you Banner Bank I appreciate you

Very personal service! Rachel, Lori, and Sage always treat me like family. Before I was a customer, I would go in and do the banking for my boss. They were always fun and friendly..THAT'S why I chose to bank with them ! Thank you ladies!

Michael Cruz, manager, is a pleasure to do business with. Highly recommend if you are looking for a new bank.

Columbia Bank in Westgate is the best. Super helpful employees. Everyone goes out of their way to assist me if i enter the bank and I love the Drivethru crew!

I usually love Columbia Bank. This location is absolutely awful. TERRIBLE CUSTOMER SERVICE. Go to Old Town! They rock.

Awesome experience. Ms. Ruggles went above and beyond.

Deactivates accounts with money in it

Very happy with their customer service. The staff is very responsive, supportive and always willing to go out of their way to help.

This is the worst bank I have ever been too , came in for penny roles so I could roll pennies they didn't have them for one thing and I got a cup of coffee on the way out and they were harrassing me speaking to me in a rude Mannor and I really don't appreciate it when I walk into a place as a customer and I am spoken to like a piece of trash. Makes me wonder is this how they treat all their customers , this bank is a discrace to Tacoma and it's customers . They say they love their customers they love their community but that is all a bunch of lies for what I've seen so shame on them in this about us page is complete bogus because I had a horse experience here they weren't nice they aren't what they advertise ,they just advertise lies in their about us section of their website , may be true for other other branches I don't know but definitely all false at the Tacoma Branch 1102 Commerce Street Tacoma, WA 98402

Good free parking, the staff is awesome and they are super fast and it's a small bank so you get more of a personal banking experience!

Small bank where they know you and help you..

The worst experience I've had in a bank by far. The staff is incredibly arrogant and seem like they have no idea what they are doing. I came in for a simple transaction to deposit a check (something I consistently do every week) and out of no where the teller named Ashley informs me that I can no longer do so because of the pay to line where the recipient was written. I have no problem following procedures and protocols, but the worst part is that I had no issues for months doing the same deposit and all of a sudden I was denied my transaction with little to no explanation. I left the location and drove down the street to another branch where I was easily serviced. I came back with the receipt of my transaction from the other location to prove to them that I usually have no problem completing these deposits. They then proceeded to tell me that they need to walk me out of the branch and made me feel very uncomfortable and distraught. I did not raise my voice, but simply wanted to show that they were wrong. Again, I was very uncomfortable and barely made it on my drive home because of the treatment I experienced. I was never given a chance to speak to a supervisor and plead my case, which made no sense that there was no supervise on the floor. I just hope that enough people will read my review to understand how poor customer service and basic human treatment is at this location.

I rarely visit the bank this days. Last visit was OK, and while waiting I realized I am chase customer for 14 ears. Happy to be a customer, although you are not the best (Some banks offer things chase do not offer), you have been a good bank.

Stopped in to cash a check today. The girl on the phone that let me know they cash checks here was nice over the phone with a pleasant tone for a Friday evening. The girl who cashed my check seemed fine until I asked about the $8 charge for non-member cashing and if this was common for other banks as well. She got defensive and proceeded to tell me the obvious, which is that she works at Chase bank (really? You work at the bank that I'm at right now trying to cash my check?..) The kind person that automatically talks to you like your stupid. I asked if she thought if it would be beneficial to have an idea of what competing banks do. She said no, I only work here why would I want to know what other banks do. I was blown away by the ignorance of the response with attitude and just kept my mouth shut from there on. Fair enough if you can't answer the question but there are much nicer ways of responding. And if your in banking (or any line of work for that matter) it's wise to at least have have a small clue of how your competition operates to be able to differentiate yourself from your competitors. It helps serve the customer and hey, maybe even gain a new customer. Definitely won't be joining any time soon.

I had a five star "New Account Opening" experience at this branch with Personal Banker, Cassondra Spitters, last evening. The window tellers were all busy at the time, but their customer service showed they were conscious of keeping the client flow going steadily, and I noted Cassondra also observing that flow to see if her help was needed at any time. I felt as though all employees there were conscientious and caring regarding customer service. I won't hesitate to go back for client services.

I come in here every single day for work and these girls (and one guy) are always incredibly helpful and always smiling. It is quite literally one of my favorite parts of the day as I always leave in a better mood than I came in with.

Very polite and easy to work with.

Shame on Chase Bank. It took me a while to post this review on Chase Bank (not necessarily this location as I was dealing with their “military friendly” customer service line) but I feel I should make people aware of their lack of military friendliness. I am a military servicemember and I was financing my vehicle through Chase (dealer special, 0% financing for 63 months). I informed them that I was getting ready to move to Germany and that I wanted to take my vehicle with me. They told me that I needed to provide a copy of my orders (makes sense), a copy of a German insurance application (makes sense so that the vehicle would be insured overseas), and finally a letter stating why I was taking the vehicle out of the country (redundant, as I was clearly providing my orders), how long I was going to be out of the USA, and where the vehicle was going to be located. Also, this documentation had to be faxed since they don’t accept emails (Not exactly keeping up with the times). I then sent them the required information. Two weeks later, Chase Bank calls me and tells me that I also needed to submit marine transient insurance so that the vehicle would be insured while in the water on the way to Germany. Also, the packet had to be submitted as a whole so I had to resubmit everything. By the way, I was having to pay $2 a page to fax them this so now I was being forced to resend them everything for THEIR convenience. Another two weeks or so passed and Chase called me and told me that I needed to provide proof that I had never lived in Pennsylvania or Ohio (as I recall) so that they could ensure that they did not run afoul of the Servicemember’s Civil Relief Act. That makes absolutely no sense as I was not trying to get rid of the vehicle, I was trying to keep it! I then restated my desire to keep the vehicle and that I was not trying to get rid of the vehicle. Chase then told me they would get back to me. Chase then called me back the same day and told me that the German insurance application was not sufficient and that I needed to submit actual German insurance for the vehicle. In other words, I needed to pay for German insurance for a vehicle that was not even in Germany and was not going to be for a few months (it takes quite a bit of time to get the vehicle to Germany). I clarified this with the customer service agent and she said “yes, or we will not approve your request.” I then told them that this was the 3 time that they had changed the required documentation on me and that they needed to get a set standard and they lady helping me told me “well, I have been working here a long time AND I AM TELLING YOU this is what you need.” I replied with “the last two people told me that and why should I believe you?” I also informed them that if this was the level of customer service that I was going to be receiving from Chase, then I would gladly refinance the vehicle through someone else (it takes a lot to walk away from a 0% loan). The lady only responded with “okay, just let me know so that I can withdraw your request.” I sold my brand new vehicle as a result of their incompetence and lack of communication so that I would not have to deal with them anymore. Chase Bank does not value military servicemembers and does not know how to adequately handle our unique circumstances, despite their “military friendly” service line. I will never deal without Chase again and if anybody ever asks me to recommend a bank, Chase will NOT be on the recommended list, not even close.

I go to this branch all the time. Great customer service! It's downtown so parking is tuff and there is no drive thru.

Maybe other Chases have poor customer service but this one was great for me. I stopped by at 5:55pm and the manager ("Armand"?) personally helped make sure my check was in my account that evening. Actually, I have never had a bad customer service experience at Chase. Wish I could say that for WAMU, before the switchover...

I would give zero stars if I could. The people authorized as Notaries at Chase have NO clue what is required of them. I had something notarized, and the young man suddenly thought he worked for DOL because he told me I had to fill out MORE of the document than I did. He was wrong, and my docs were rejected because he is a moron. So I go back and a very young girl tells me I have to fill out the doc be for she will notarized my signature. I was a notary for 20 years, ALL THESE MORONS can verify is my ID and my signature on the document, nothing else. She tried to have me raise my hand and swear. An idiot. Again all they are notarizing is that I seem to be who I said I was on my drivers license.

At this particular Tacoma branch, customer service is a joke!!! I came in as a prospect customer, who wants to open a savings or money market account. I was really interested on them until I spoke to one teller. She told me that she was not able to help me, because she has no access to open an account. Ok... then she told me to go ask over there to ask a lady, who sat on a desk with a "Next window" sign up. Really??? Then, I asked her if the lady is available because it looks like her table was closed. She told me to go over there and ask. By that time, someone already cut in front of me for this lady....WOW... I am so confused and got out of there as quick as I can. If this is how your bank operates, sorry... I don't want to be your customer.

Timberland Bank is a small town power house built up of Locals who know their community.

Been banking with them for too long. (Tacoma branch) First off as they offer the gift incentive via points. I've never been able to access those points also I moved last Sept. I admit It took me time to get my address to them. But did get it to them early this year Yet the bank deemed that address was not good enuf Say what??? So in all essence I just today got all my statements. Yet I've gone in to inform them I've gotten no statements At No time did anyone from the bank let me know or ask me if they had the correct address. Hmmm. Save urself the headache. Bank elsewhere. My Acct will be closed 2moro. Heading to a credit Union Also be careful at the ATM as I've tried using the machine after hours. But have several times noticed a car with 2 guys off to the right of ATM ......

Everyone that work here is amazing friendly happy people. And it's a great bank, but there still stuck in the 1900's to get your routing number & checking number. You have to come into the branch.... Literally no other way to recover YOUR important information, you have to physically take time out of your day to go into the branch. I'm gonna switch to a different bank

They say they are a notary. My lawyer even said go to my bank to get the papers notarized they do not notarize anything. Spent over an hour with customer care on the phone and in person to be turned away and told they do not notarize. I needed an affidavit of heirship notarized nope on to the UPS store who will notarize it no problem.

Worst bank branch ever so I deposit a check in there in came back nsf not bye my fault someone hacked my account took me 2 weeks finally fixed it I explained what happen they kept my money knowing I needed it for my employee mind you I paid them thru these good check held my money not caring I call to speak to Becca she said she was going to call the branch checks were written on and she didn't n she promised to call me back and had not I called I'm getting the run around they won't return my calls a

This bank use to be great in the last few years my experiences with Columbia bank have gotten worse with each interaction. This branch obviously has high employee turnover and I can understand why. The branch manager who is always wearing a bow tie & over sized glasses has a terrible attitude and takes over the interaction from the teller whenever he feels like being confrontational. After banking with Columbia for almost 15 years I am still asked to produce multiple forms of ID or asked additional security questions (example; provide my SSN a loud in the lobby or through the a speaker at drive-thru) because Washington state ID isn't good enough. I'm always held up while watching other customers breeze through the line. I decided to make shift my funds/business to my another bank BECU Where they treats customers much better.

Such a bad experience!

Lydia Guecia was unpleasant and rude. Dealing with her was an unfortunate experience I will never forget.

Friendly environment and greeted me at the door please. Took care of my documentation needs in a professional and efficient manner.

Just love the staff at this location. They are always friendly and great to work with.

Just set up personal and business account just now. Only took 30-40 minuets for both and staff was super friendly. Sounds like very friendly with small businesses and can anticipate growth. Noticed staff here working as team to speed things up and very friendly. I am very happy with my experience today.

Ashamed to say been baking here since it was Sterling's. Customer service has no meaning. Remember those days when the customer was always right, well they're no longer right. The employees have the audacity to talk to the customer like you are worthless. The employees act as though you work for them! Even the supervisors now stick up for the employee because the customer is wrong this is what the world has become. Even had the pleasure to speak to the new manager of the Olympia Bank and he quietly dismissed me as if I was garbage for the trash. Just glad I can do my banking online and not have to deal with this new Millenia crowd. But what my mom says, what comes around goes around!

Love 'em like family. Keep up the good job Aaron and team.

Worked with Carrie. Very personal touch when it comes to accounts.

Never had an issue with them. Every time I go in they are super helpful.

Normal bank. Stop complainng.

When I walked in the branch smelled aweful. Like a mix of really bad baby diaper and burnt hair. The people were not helpful, would prefer to go a few blocks out of my way for a better experience.

Just wasted 5 minutes calling their 24x7 call center to find out it is really just open weekdays during east coast business hours.

These guys are horrible they kept blame g me for their mistake threatening me for something they did and it was the manager himself telling me I'm a dumb kid that needs to figure out what happened and when I told them I was going to have a lawyer get ahold of them he called the cops to have me leave the property and was laughing about it they still owe me 1200 dollars but closed my account out

The waiting line was horrible..la lines de espera fue horrible

Manager very rude! I tried cashing check and she refused then told me she’s not helping me today and had told me to go to a different branch because “she’s in charge here” went to a different branch in Milton who was wonderful and helped with no problem quickly! I would not recommend this branch they will judge your appearances before helping you.

Nice staff, ample parking, but it is a busy location so there is usually a wait.

As the reviews describe the branch. All of the people are rude, especially the short one. The one with glasses who tend to be the manager is another rude banker. Never had this sort of experience at any other branch. I have a business account with them and tend to break it because of this branch only. Please use a different bank. They will never go a little further to help the customer. Always ask you call customer service and stuff.

Wanted to close my account after paying the remaining balance. She proceeded with giving me a phone number to either call or wait for someone to assist me. I asked the clerk what would be faster for me and the staff? She said the phone call would probably be best because it will take some time until someone could help me. Long story short, I knew they closed in an hour so I was just trying to be considerate. Now it's been an hour since I've been on hold awaiting for someone to help me with a SIMPLE task and the bank is now closed.

Almost every single employee here is super nice and accommodating. A few know me by name. Sometimes long lines as with every bank. Overall, good service.

You'll have better customer service opening an account at walmart then this place

if youre thinking of opening a bank account open one here. the service is great and i was able to resolve any issue fairly quickly

I have had great service at this bank. The parking lot can be a bit challenging to navigate through.

I have been with bank of America for a couple years now. They have been good to me. This branch/location is very good as well. Their hours are fine. I do wish they were open longer on Saturday. It's awesome the ATM has the option to deposit. I use the BoA App and ATM mostly. I never really have to go inside unless I have a question.

Great Service and Clean place

DECEMBER 2018 I opened an account with the Manager on the 12 and it’s the day after Christmas and I still have not received my DEBIT CARD. How very disappointing. I been trying to find out what’s going on and why I have not received my debit card but was placed on hold for more than 10 mins. Rude Unprofessional Customer Service. The man sound like he didn’t get what he wanted for Christmas.

Convenient location.

I went in for a simple refinance at the end of August and today is November 16th I am still waiting to close. Us Bank uses an affiliate Red Sky Appraisal that contracts out to Spectrum Real Estate Services. I was told over and over it would be done. On October 7th Rachel from US Bank said it should be done by the 15th. I was then told it would be done by November 15th. On November 15th I was told, "As of right now the appraisal is not showing as having been received or ready to be reviewed yet. but it was scheduled with the borrowers for 10/27/2016 with an expected completion date of today 11/15/16. I do see that a rush request was sent on 10/31/16 but unfortunately, due to the high volume and the limited number of appraisers, Red Sky is unable to get these done any faster and we are no longer able to request rushes in CO, OR, or WA for the time being. As soon as we receive the appraisal we will get this routed to complete the remaining verifications. " Us Bank should have the let customers know they can not complete refinances or mortgage loans in a timely manner or at all???

They charge to much for atm use

I will never again use their online moblie deposit! It can take four days to become available.

I have never before written an online review. I do so today because of the terrible customer service I received regarding our personal checking account notwithstanding a long relationship with Columbia. My wife's wallet was stolen several months ago. We cancelled our old checking account and opened an new one. The bank assured us our auto-pay would be transferred to avoid any interruption of bill paying. This worked for several months and suddenly, without warning, it stopped. Monthly creditors were told our checking was "cancelled" even though the new account had ample funds. When asked to assist, the bank refused to help. "I don't have time to contact these folks". When asked why authorization could not be extended, the answer was "because that's the policy of another department". The lady couldn't care less about helping a long time customer. Extraordinarily disappointing. Apparently some think customers exist only for the bank's benefit. Years of good will down the drain. Hope others have better luck.

Friendly and helpful. I had the right people on staff to help me transfer our important documents. Being a customer there was no charge for this service

My wife and I have come to expect great customer service from everyone at Columbia Bank, however, I would be remiss if I didn't give a shout out to Lynette Patterson for her excellent service earlier in the week. I stopped by the Fircrest Branch to get copies of some old records and cancelled checks I was needing for an audit of my business. Despite the fact that she was on her way to an appointment, she jumped right in and dug out all of the old records from the archives. My wife and I look forward to a continuing our personal banking relationship with "Puget Sound's" greatest bank.

My wife and I are both in the industry and we had the worst experience ever with Columbia Bank. Our officer, John Draper, was not good However some things happened that were beyond his control. We got a bad appraisal littered with errors and omissions, so bad the state came to our house to take pictures along with the owner of the appraisal management company. HUD also allowed us to get another appraisal before the 6 month waiting period typically required. John Draper, would not order a second appraisal despite even HUD telling him he could do so. Instead he insisted our only option was to allow the same appraiser in our home to re-inspect repairs we needed to make. This would have been revision 3 or 4 of this appraisers report and after the fact the state had been to our house to take pictures and document the appraiser violations. A side from that John Draper was rude to my wife. So much so that she snapped at him, and that is very rare for her to lose her patience. John Draper was rude, lied to me several times, accusatory, unprofessional, and down right disgusting to deal with. To this day Columbia Bank has the green light to give us another appraiser and they will not. Avoid Columbia Bank at all costs as they will not work for you. They will work against you. Reports by my wife and I are being filed with the attorney general, congressman, senators, NMLS, and any and all other people/agencies who have any say over the way places like Columbia Bank try to treat their customers when things would no longer be beneficial to them.

The worst customer service ever! Cherry, your job is focusing on helping customers, but you treated us very poorly. No help at all in this bank! Not recommended... unless you come for closing your bank account ( maybe they treat us better)

Good service

I was Treated like a criminal at this location , I would never recommend Chase to anyone. I went in to cash a Chase check that was made out to me. She was asking me questions very quickly and short,made it seem like I was up to something. It was a check that was for a survey that I needed to do, for a retail company. The check ended up being a account that was restricted. However, I did not need to be treated that way. I work 14 years in customer service. I did not get the lady's name who helped me, she was middle aged and Asian. I left feeling stupid because of the way I was treated.

Vanessa is amazing. She’s personable and very helpful. You do have to schedule an appointment, but it’s worth it to not have to wait :)

No restroom for costumers!?? What? Really? I was about to open an account with this guys. No thx! Terrible

Waiting customer service for one hour. Only one employee served one client for one hour and it seems other employees do not care. I was told it is ok to wait for 3 hours to be served. If there is a ZERO, this branch deserve it. One is too much.

Went in to close a savings account because I did not use it. Went to the teller window and she actually handled it there (as opposed to sending me to a personal banker). The whole transaction was painless and it was convenient.

Incredibly disappointed in my experience here. I showed up an hour before they closed on a Saturday to sign some paperwork to be added on a joint account with an out of state family member who has fallen on hard times, and was told the banker was “too booked” to sit with me and I would need to make an appointment to come back on Monday. Now I understand timing and schedules, having worked as a teller many years ago myself. I get it, you don’t want to have your bankers stay past closing. However, this was an urgent matter, and literally the difference between someone getting to eat over the weekend or waiting until Monday. Worse than the lack of assistance, was the lack of empathy. The teller was very rude, and could not have cared less about the impact this decision made. I would have expected this kind of assistance at Key Bank, but not at Chase. Again, incredibly disappointed in my customer service experience today. Not making the best start off to the Christmas season of giving guys. Pay for some teller training on kindness.

Have been with Washington Mutual that turned into Chase for 22 years and they treat me like a bum on the street. I always had money in the bank up until I became a stay at home mom. I've been paying the $12 per month fee for not having the $1500 minimum, but now money is tighter than ever. I call and plead for them to help me out, and the only thing I got was a rude woman who had no compassion at all. The cost of living is so expensive these days. You would think banks would be happy to have our business, let alone, charge so many fees. Will be going elsewhere where I'm treated human.

Rude and slow service