Recuperación de datos en Tucson, Arizona

Waited at the counter for about 5 minutes until another post office customer got in line behind me. This location is inside the Giant gas station and apparently a Giant employee works the postal counter. After a 3rd patron got in line he got the attention of the front counter, who radioed a woman in the back to come out and serve the customers. Apparently you need to let them know you’re there if the counter has nobody behind it. Convenient location, quiet and clean.

I use this post office at least once a week and it’s so convenient and never busy.

It's open, good service, open until 7 PM weekdays, 3 PM weekends, closed Sunday

This post office is great and is definitely open!! Just used it yesterday!!

This post office is located inside the Giant gas station.

Excellent service, people are very friendly and efficient. Bill and Joanie are awesome managers and dedicated to the best postal service. We’ve been customers there for years and never disappointed.

My sister and I went to Bear Canyon Mail Depot. We needed to mail a lot of Fragile items that belonged to our dad who had just passed. I just want to say that they did a remarkable job packing all the items. They arrived at our home in Colorado in great shape. I also want to say they understood our needs and were empathetic to us just losing our father unexpectedly. I want to say thank you to Bill, Joanie, Michelle, Grace, Carrie, and Debra. You were all wonderful.

Opening times seem to be just guidelines. Closed at 4:00PM is what sign says. Showed up twice (Friday and Saturday) at 3:50 to find everything locked up. Please change your sign or just stay open till times as posted on your door, website AND google maps. Curious if I did anything wrong because all reviews seem to be good. Hopefully I’ll be one of their happy customers in the future.

So helpful with my shipment when visiting Tucson. Friendly and definitely worth using again and again.

My favorite store to do mailing, stamps, cards, many different gift ideas and maybe something for your self.

I'm sure glad a friend of mine told about this Post Office here. Fast and easy service here.

Always very helpful at this subdivision. At Tanque Verde and Kolb.

The staff is always friendly and helpful.

Cheaper than UPS and FedEx. Prepared staff. 5 stars.

Very good service~

My go to post office. The employees always treat me real good.

It was 11:30 am Wednesday. USPS is the best in the world. This office is excellent. Professional, knowledgeable and courteous. It's always been a pleasure doing business here. Thanks to the clerks at 1700 E River Rd, Tucson.

They had me on hold on the phone for 42 mins. Thats poor service....

If I could give the USPS 0 stars, I would. I have been waiting six days for a 1-3 day shipping because the freaking computer read the zip code wrong, the text messages never told me I had to call the damn 85718 location to figure out what was going on. To top it all off they sent it back to the distribution center and it won't be delivered for another day and there's nothing I can do about it because of how the system originally filed the wrong zip code. No one at the damn offices seems to be able to fix it and I am SOOOOO done. This always happens when I get anything shipped via USPS so I try to never do that. It's not even the mail delivery people's fault, it's the damn company deciding to not double check things before they send them out for distribution. And the damn automated phone system can't help whatsoever. AVOID USPS AT ALL COSTS.

This is a great post office. They are heavily staffed, friendly, knowledgeable, and offer a great many services, more so than your regular post office. It is also exceptionally clean and well kept. As a large consumer of Post Office Products I go to many post offices and this one is at the top of my list.

For those who gave poor reviews, you should go to a post office off base and service will be twice as slow and twice as bad. The requirement for retrieving a package what not differs from location to location. I lived in a small town and they don't even check my ID when retrieving a package. I lived in a large city with a PO box. I forgot my mailbox key. They wouldn't let me pick up my mail even with 2 IDs. The day I was here trying to ship an international package I received helpful advice. The staff here are probably more knowledgeable with shipping overseas than those off base since they deal with it so often. Both staff I encountered are courteous.

Inefficient and understaffed post office with inconvenient hours to properly serve the on-base populace. Move off base as soon as possible just that you don't have to deal with this particular post office if you care to get any important packages and mail in a decent amount of time.

Been inconvenienced by them too many times. They require a pink slip every time you pick up a package (Showing Identification should be sufficient). Business hours changed without any notifications, and there a lack of customer service when issues arise.

I may have to find a better, faster, more professional USPS in town

Decided to get a PO Box here and I can say I'm glad. Although they are understaffed - I'm not guessing - they admitted it, they are always helpful. No post office is about customer service - but I never had a bad moment with them. You arent rude - they arent rude - it's easy.

A changed review for changed service! Last time I was in customer service was excellent. The ladies behind the counter were very helpful, quick and kind.

I go there somewhat frequently. They only take cash, so that's something to make note of before you visit. I've had good experiences there, but there's one young male employee who I find pretty unpleasant :( It's the only post office on campus so it's not a deal-breaker, but I would intentionally avoid the hours when that guy is there if I could, because he seems rude and generally unkind. Everyone else there has been nice.

They lost a part of my mail to phx and now it's not their fault.

Worst customer service i have ever had. Never felt the need to post a negative comment on any business interaction until now. Abrasive, rude and condescending. Will never go back.

The worst customer service. Employees were rude. Would not be using this service again.

We own a small business and travel all year, this post office is one of the worst we have shipped from. Super unfriendly staff, that was very put off by us bringing our packages there, claiming they have to drive them personally to the main post office, which is sketchy as it is. Then they were impatient with the scanner and hand typed a bunch of tracking numbers in, and based on their lack of focus I assume many typos. Avoid this post office if you are sending multiple packages.

When staying in Tucson, we picked this post office because it was one of the few with great reviews. Unfortunately their hours are very limited - only 11-1 on Monday-Friday. We left a scannable package in the outside box and it did not get scanned when the box was emptied. However, when we went back today to make sure it had actually gotten picked up from the box, the staff person was very friendly and helpful. (Apparently she is the normal staff person but was not working the day our package was not scanned.)

Sketchy looking post office in a sketchy looking neighborhood. Opens only 2 hours and the lady inside doesnt make you feel welcome. She made a big deal of me using the tape to pack a package that i was sending though them! I'd stay away and go to a different post office.

Super friendly and helpful staff. VERY limited hours (11-1 weekdays), but usually not very busy.

Nice place. JL

Demasiado inrresponsables

Do not use this method of shipping to Mexico. Once packages are in Mexico the drives contact the recipient by phone as they are in the property and attempt to collect a large amount of money or else they don't handle the mail over. The local USA customer service at DHL says there is nothing they can do and stick to their script. There is no signs in their office about this neither the person at the front desk will mention any of this in addition to the expensive delivery of $90.00 for a tiny little box.

Place sucks it said they delivered the package to my house and it's no where to be found

Had the wrong number for us so decided to sit for a week on an Express International package in lieu of trying to find us some other way like....the internet! Look up the website! Inept responses and no capacity to implement problem solving thereafter with several agents. Waste.of.time

It amazes me when they tell you yr address doesn't exist. When all other company can find my address. Maybe they should hire better people. They sent my package to post office to deliver my package and do there job for them. It's to bad cuz now I have to drive 11/2 to get my package now. Witch is why I ordered it to be delivered to me. Thanks guys.

I’m very upset because this isn’t s real post office store it is inside a hallmark. This was upsetting because I drove around for about 15 minutes trying to find it. I finally saw the tiny sign but by then the office had closed:(. It ended up ok but I had to drive to another post office. Google for sure needs to mark that the office is inside hallmark. They also need a Way bigger sign!

Better prices than UPS and FedEx. Staff well prepared to help.

Do any phones at any postal office work?

Dropped off an Item for an Ebay Sale. Apparently it was shipped they say but my buyer said it was never received. Due to the lack of them entering the tracking info into the system, I lost money. Never again with this post office.

Bad, patronizing, passive aggressive vibes from women working there. I honestly felt unwelcome, unwanted and even potentially a prejudiced vibe. I was asked questions implying I was sending drugs or something sketchy. One question I was asked was " Do you know everything that's in the package??"...as if I'd be paying for and sending something unknown! I told this to a friend (who does not look like me) who sends packages from there and he told me that they never ask him those questions! I will not be going back ever!!! If I could leave a zero star review then I would!

when you're in a hurry and don't want to deal with the regular post office this is a nice alternative. yes it is operated by the gas station crew but they are knowledgeable and thorough

Fast service

There IS A POST OFFICE IN THIS "GIANT" GAS STATION BUT... IT IS RUN BY THE GAS STATION PEOPLE & THEY ARE- VERY RUDE, MEAN, & GO OUT OF THEIR WAY TO "PURPOSEFULLY LOSE YOUR LETTERS/PACKAGES" IF YOU UPSET OR IRRITATE THEM! UNBELIEVABLE...

There is a gas station where the Suppossed post office is. Thanks for nothing Google. And I pay for this lovely, dedicated service.

Great service! Short lines!

I find the Self Service Centers very convenient and easy to use. They are located in the lobby of the Post Office, available 24/7, no need to stand in line if one just wants to buy some stamps or mail a package or two. This particular Post Office lobby was clean on a Sunday evening, and there were plenty of free shipping supplies available.

This is the best post office I've ever been to. The employees are unusually friendly (which means they ever smile and occasionally even crack a joke). It's not terribly busy or crowded. AND it's not on a super busy street, so it's not a nightmare to turn into it.

I just moved to Tucson. so I was lost & Called to ask for the address and the Lady that answered the phone said she did not know, I was like really you don't know the address to your job and she said no! Rude, Unprofessional, and they are sending my mail back! People there seem to not know what they are doing! Ridiculous. . .

I talked to one gentleman very rude wouldn’t allow me to finish talking sent me over to his supervisor who was also rude and didn’t even get out his chair to check if my package was there. Then stated they don’t get paid to do redelivery after I already spent 30 minutes call the 1800 number so my package could be held at the facility.

When I walked in I had no idea what postage would cost or how much sending every item would run me. I was in luck here the staff was extremely helpful with selecting the right postage and there was no wait time at all. This has got to be the best visit to a post office I have ever had. Keep up the great work.

Yes, some of the time they have a line, but not today. The clerk has always been friendly to me. Remember, you get treated how you treat others.

The staff is very unfriendly and long waits

Unfortunately it’s the nearest post office to me. They always have long wait times and unfriendly staff. I go to the post office every single day as I am a business owner and it’s the second time they have messed up a package the first time somehow my poly bag and clothing item inside got ripped with a giant hole I don’t even know how that’s possible and since it was a first class package I couldn’t do anything and they took no responsibility. Now they claim they never received a package of mine and said I should have waited in line for a receipt so another $30 package is lost somewhere in their system. It’s also located in an unfriendly part of town so if you’re looking for a post office I don’t recommend usps honestly just ship with ups or fed ex, they increase their rates every few months anyways out of greed.

Great customer service. The lady that was working the day we went was such a sweetheart.

Muy mal servicio de paqueteria

This post office has the most incompetent postal workers that I've ever come across. I put in a forwarding address in November. Since then I've been getting all junk mail. My bills, debit cards, my son's social security checks are all missing. I've been down to this post office 3 times to try and get this fixed and it never does. They don't look you in the eye, never tell you their names, and treat you in a non human way. They get zero stars from me, even tho I'm forced to give a star, just so I can state my piece. They deserve to be fired for the way I've been treated and who do they think they are to keep my mail from me?! Of course nothing will ever happen, that's just another government run business. It's purely a waste of tax payer's money. So, you all have been warned, be very careful when you use this post office.

So this place is why cartoon sloths are portrayed as government employees. Went in for passports. You have to go through federal site to make an appointment as it is ‘appointment only’ service. Fine, made appointment for 7:30am on a Saturday, because that is what was available. When we arrived, saw another lady who had a 7am appointment, not too worried. We’ve been here over an hour, 7am person gave up...left. Passports are pricy, not a fun task but should not wreck an entire morning... all in favor of privatization of this process raise a hand! ✋🏻✋🏻✋🏻 Added 2 stars... after finally getting service. Staff was friendly and helpful.

Great example of government in action! Tax dollars well spent. Privatizing would be a TERRIBLE decision.

My experience with Frank Lopez, the customer service manager, was exceptional! My son's passport had been mistakenly sent to the Cherrybell Post Office in Tucson, instead of being sent to the appropriate post office in Washington, DC (20 miles from where we live). Frank was able to locate, intercept, and redirect the package so that it arrived the day before my son's flight. He even called to follow-up to be sure the passport had arrived. Many thanks to Frank and his team.

Great neighborhood post office with friendly employees that greet me by name and are always eager to help. Traffic to get out of their parking lot is sometimes a pain, but it’s worth it to be treated like a person instead of a nuisance. Love my post office!

This station is very clean. I just wanna say thank you to the custodial’s to keep this place clean and ready to go. Only four stars, because I bought stamps the other day, they lady that helped me. She is just plain rude, she also did not give the correct info about sending out a package.

This is my favorite Post Office in town. The staff are friendly, efficient, and knowledgeable. I sell online so I go in almost every day and am always impressed with the professionalism of this location.

Love this post office the staff is quick to help as fast as they can.

The picture in his profile is definitely NOT helpful in finding location nor in fighting what the building looks like

Long time PO Box user at numerous USPS office location. Last Tuesday morning around 5:45am had a homeless man sleeping with all his belongs under my PO Box. He wakes up when I try to access the box and immediately starts begging for money and getting aggressive when I refuse. I will be changing over to Amazon boxes once they are in here in Tucson. This is unacceptable and hopefully nobody gets assaulted in the future.

I go here all the time and really like it here.

Charged me $10 for a notary signature. It's half that at downtown location.

I went there while my priority mail didn't arrive at its destination after 29 days. The reception printed some document to show us and meanwhile asked help from his supervisor. The supervisor manner was not polite at all and only was trying to take no responsibility and at the same time providing no help. She finally threw the printed documents away!!!

Simply put, the service here is sub par. Long wait times and the self service kiosk didn’t work properly for me several times.

I love this post office! I work from home, so I can avoid the rush. The folks there have been very friendly! Fast, efficient service, too.

This is a nice kind of quiet post office where there's usually no light of any kind.

The downtown post office. One of the few left.

Just want to vent after being disappointed waiting for a package all day after it going out for delivery at 9am and not getting any status update until it reads they tried coming at 4:44pm and could not access my apartment complex because the office was closed by that late in the day. Wish there was an option for me to come collect the package when they got here.

Mail person was so condescending I said never mind and left

Well, with much rushing and stress to get my package there before they closed I arrived at 3:30 and the gal was locking the door to leave. The hours clearly state they're open until 3:45. Very uncool.

Is this really accurate, that this is open from 5 am to 11 PM?!

This is a kiosk/trailer. The sign on it says it closes at 3:45.

Hours are not correct! There is no phone number to call ahead of time.

The staff was very helpful. I went in because a package of mine from eBay was when as delivered. I went in fairly early in the morning and was quick seen to be a very nice guy. He got my info and informed me that it showed up as delivered and gave me some tips to contact my postman through my mailbox and also told me he'd talk to my courier directly. When I got home I went to go do as instructed and actually ran into my postman in person and he was also very helpful in helping me recover my package.

Peter was very helpful and polite! Great customer service.

I do business (shipping) 2-3 times a month at this branch, and every time the employees are friendly and helpful and the emphasis is on keeping the line moving. The prices are the best, and I am perfectly happy with the service at this branch. Thanks, guys!

Busy...Busy But They Got Us xss Through Quickly Due To Holidays

Gotta love the after hours self service access. Shipping is easy and with a variety of affordable mailing options. It is so nice to be able to have 24/7 accessibility.

I feel very uncomfortable today. I went to the Silverbell post office to get the my house mailbox key. This is a white man who receives me. The absurd thing is that he wants to gain an advantage from me. This is the attitude of the staff of the Silverbell Post Office. Supervisors need to retrain their work attitudes. Because they don't care about the residents. Is this how you provide services to residents?

I think this is a great post office with very friendly staff. But they really should be open the 2 Saturdays before Christmas. I'm shocked they are closed Dec 14

I don't come here often, but I've never had any issues for the times I do stop by. The lines don't tend to be too long and the staff is nice.

I had a package that was delivered to the wrong apartment because the shipper wrote my address wrong. Davis was super helpful and figured out where my package was. Kudos

I came to this post office after running up tumamoc hill and it was 4:50. The line was very long I waited 4 minuets and then they called for help at the front. It went super fast and the gentleman that helped me by my stamps was very nice and friendly.

Thus particular post office is usually moderately busy to very busy during afternoon rush hour. It has plenty of parking and has wheelchair accessible parking as well. They have drive up drop of boxes. It is usually clean. They have plenty of P.O. Boxes. They have public restrooms. The employees are usually very friendly and eager to help out. They will go the extra mile here. I do recommend this location.

I never have had a good experience with this post office. A ring was delivered that required a signature but they just left it at the front door and no one signed for it. Most recently a package required a signature and we confirmed a delivery date. They did not deliver the package on that date and basically wasted my wife's time because she stayed home that day waiting on them just to not show up. I recommend never trusting this post office to do anything correctly and always just go pick your mail up on your own since they can not hold up thier end of the deal. So many negative reviews about this post office yet nothing changes for the better and continues to get worse.

Extremely helpful staff. Served within q0 minutes, questions answered. Reported vandalism necessitating getting new lock/key for mailbox. Outbox slot vandalized (door) as well as my personal mailbox. Estimated time to repair.lock and provide new key, 7-q0 days.

Visited a few times in Feb of 2020 and I really like this post office. Nice staff, helpful and plan your visit so you don't have to see a long line, not that I saw one.

The postal clerk was professional and quickly processed my package but the line was so long, I'm about to miss my flight. Can't more clerks be added to the empty windows.

The staff members are great to work with. Very accommodating and friendly. Best bank I've worked with.

Very professional. Feels like a community bank.

Great place

Gail and Nancy are the absolute best!! They are so caring, friendly, and most of all helpful!! We were so sad when our GWB in Sunsites closed, however these two made the transition easy!

Great bank like going home

Justin is very responsive, timely, competitive on pricing and is easy to work with. I know they are a mid-sized bank, but I feel like I'm dealing with one of the owners.

Very pleasant Bank Enjoy this bank everyone is excellent Service is special Thank you Nancy you have always been so nice ...

Since day one, everyone has been so good to me. Janie Perez is who took the lead for my loan and account, but it was teamwork, everyone didn’t hesitate to assist. They dignified me, at the time I had been released from the hospital, they worked tirelessly and I will never forget their genuine concern and they continue to update and offer suggestions to make things better. I highly recommend this branch, thank you very much:)

My requests with managing some accounts today,were handled promptly and as I had requested. The bank's staff are always friendly and willing to assist with my many varied requests. Thanks

I switched to this bank from Wells Fargo over a year ago and have never looked back. I don't go in very often but when I do they remember my name and always greet me. That goes a long way with me. Have had no issues at all.

Drive thru sensor is broken, pretty slow and no one is inside..... Common.... Usually stop at one on Broadway by Spanish trail.... Not fond of this one....

I just want to give a special shout out to Kharema (branch manager?), you’ve always made me feel welcome and you’re EXCELLENT at what you do, gone above and beyond to help me problem-solve/ advocate for me when you could have just said “sorry we can’t do that”. Somehow you’ve made me actually enjoy going to the bank. 😋

Johanna makes all the difference in the world. When you bank at her branch you will see the difference right away. She goes above and beyond in so many ways. Every person I have referred to her has thanked me. Moving your account is easy. Just do it.

Johanna has helped out several businesses that I work with get financing to buy their buildings. She is an absolute fantastic resource at National Bank!

Great customer service. Great rates and they help a lot

Just like any other bank, but less convenient.

exelente

Great Service by Teller Pablo! Got Me in and out with what I thought would be a long transaction , everybody at this location is always so nice !

No problems here. My transaction went beautifully.

Rude managment.

Bankers and tellers give their customers a great experience. Two thumbs up. Everyone is friendly and caring!

Very friendly great staff.

Awesome staff! Very helpful and responsive.

The staff and the Branch Manager, Amanda, are super helpful and friendly.

They got me my car loan and got it done fast no hassle no negotiation nessesary just got me the best deal up frount.

Incompetent idiots work here.....beware.

Mr. Aaron Gaeschke helped me out today and he is awesome!! He provided genuine care and help! Best service ever. He was the only one that took the time and explained everything with my account. From 2 different locations that I visited and long holds over the phone with other workers, HE NEEDS A RAISE!!

I went in today for a very simple service. Signed in and sat down. After waiting for about 15mins I noticed a guy come in sign in and sit down. After another 10mins, a banker was done helping the lady before me. I assumed I would be helped next. I was wrong. He walked up to the guy who came in after me and helped him instead. I got up, crossed off my name and left. WORST customer service ever!! I may switch branches. This was ridiculous!! I will not go inside this branch again!

The reason for a 5 star rating is people who work there. I've been a customer for many years and always received excellent service. Wells Fargo Bank itself is not the best bank itself, but this branch is great. Last week I had a pleasure to speak with Elvira about some issues, and she was the most helpful and professional. Exceeded my expectations by a mile! Thank you!

I have heard not so good things about this Wells Fargo. I wanted to see for myself. I am so not impressed with this bank. I have banked with Wells for a little over 8 years and by far this branch is the worst. Every month I deposit some money with cash back. I was told at this branch I could not get cash back. Let me say over the past 5 years every months deposit has gotten cash back except this month. If I could take away the 1 star I had to give in order to leave a review, I would definitely take it away. This visit for a screw you with a smile.

The only reason for two instead of one star is that I have been a customer at WF for many years. In addition, one of the bank representatives some time ago was nice: Paul Robertson. I opened my kids' accounts because the bank offered a $50 savings bond once 50 deposits were made of $10 minimum. Once we had reached that, I asked for the savings bonds and was denied. Apparently, the promotion was discontinued and would not be honored anymore. Last week I wanted to deposit several checks from their grandmother onto the kids' accounts. I run my own business and it took me three weeks before I found time to make the trip to the bank. One of the checks missed a date. The teller refused to deposit the check even though I am the guardian of the account. I asked for a supervisor who smirked and said that they will not deposit this check, that I have to go home and have my daughter (a minor) fill in the date, and then return to deposit. I was frustrated and told them I will take all my accounts and go elsewhere, and that this is ridiculous. I offered to fill in the date and was told that they would see me fill in the date and therefore would not accept it.... I thought I am in a hidden camera situation. I thought I give them another chance and called to speak to the bank manager who happened to be busy. That was last week. I have not received a call back. This bank is customer UN-friendly. Needless to say, I will go though the effort, take time out of my week and switch to a credit union later today. I deserve to be treated better than that. My advice: Stay away from Wells Fargo. Especially this branch.

Fantastic customer service...Can not ask for better banking..More personal than the big banks..They actually remember you and your name..Home banking AAA+

Possibly the worst bank in the Tucson area. Ina and La Cholla branch = stay away. There are manybetter options than Commerce Bank of Arizona, much better options.

Great customer service. It's the only bank I've been to that actually knows my name.

I have been going to National Bank Of Arizona for the past 13 + years to cash my employers check because that's where his accounts are. I have never had a bad experience nor have I had any issue with an employee or any service there . Everyone there is always alert and acknowledges you when you walk in, they have a smile on their face and have a uplifting spirit , they make you feel important as well as don't rush you when it is your turn to greet you at their window. I always have had very pleasant visit when entering The National Bank Of Arizona located on Wilmont across from St. Josephs Hospital in Tucson Arizona. Very friendly and provide very effecient service to the public even if you don't have an account there they will be more than happy to service you when cashing g a check k from one of their customer accounts . And at a resonable small $ 6.00 fee to cash your check as a requirement you must provide two forms of ID. (As does all banks or state and federal organizations do for proof to your identity ) My overall experience i would rate 1-5 being 1 the worst and 5 the best. I would have to give them 5 stars .

Excellent customer service, they call you by your name when you go in, very personable, when I call I always get a live person instead of an automation.

Got wonderful service at the bank but when I called whoever I spoke with wasn't very educated about what to do.

The customer service is fantastic, but the bank processing is antiquated and unreliable. Local and quasi-local banks are hard to find. I will never go back to Bank of America, but I will be looking for a local bank I can rely on. N.B. of Arizona has been a disappointment.

It is a great bank

just so you know, they charge you $6 to cash their own check, if you dont have an account.. no matter how low it is. that is absolutely ridiculous, imo.

I have always loved this bank and the customer service that I've received from the beginning. I opened accounts in 1997 after someone there who didn't know me took a personal check from a third party and made a certified check for a home I was buying. Something that can't be done now. My favorite person to deal with these days is Jason Burlingame at the River office. From his very beginning with this bank he has been the epitome of professionalism. Well done Jason. You are the very reason I keep all my accounts with this bank.

This bank is excellent for service and workers are kind, remarkable and fast. I love them

Not bad bank as its my first time I get a bank that has a place you sit down and get a one on one service ..pretty cool

Been banking here for about 10 years, always friendly and always has your best interest in mind. Thank you to the staff at Campbell and River!

Servicio amable

None helpful staff including the managers even if they are not doing thing and bank is empty not busy will not be helpful and not patient to explain and help you they are just hired to get paid not to work and they will ask you to call the customer services to avoid helping you even in the easiest thing really horrible!

Easy to see from the street

Very rude bank tellers!!! I would rather stand in a line and wait for good customer service than be served with bad attitudes.

Dont like how the bankers talk to you. They make you seem like you are wasting their time.

I wouldn't really call this a 'bank', it's a money transferring company at best. Probably great if you have a lot of out of country family to send money to, but just to use as an everyday account I wouldn't bother. The only thing they ever did for me correctly was closing my account.

Love banking here. Doesn't matter which branch I go to everyone is so out going

Bank of the west isn't great it's just a bank like every other bank. Banks work together to make us automatically think we need them .. and unfortunately the whole world is headed in this direction .banks controll us automatically they ask a million questions about our own money . That's because they use our money when we open accounts with banks .bank of the west is good at saying sorry all the time but not fixing or taking responsibility when they've screwed up. I'm sick and tired of every person I've spoke to that work for the bank they are just there to collect a paycheck and have fuchi faces oh and if you've never been there or your not a baller with big money they won't say hi to you . What a joke for a bussiness imma go back to my old method and burry my money were it's always safe .. if any one want to contact me you can I would love to hear from the owner of this ridiculous bank I bet he's never involved in his own bussines he hires incompetent people too represent they cant even smile at me especially the management bank tellers and phone customer service just a bunch of careless ppl.need to hire me so I can teach you a thing or too about bringing the customer back and how the customer should always be right ..

This has been the worst 4 months with this bank..if you're Hispanic dont go in there they act like you're about to hold the bank up. They are all mean, unfriendly they all look like they hate their jobs..and probably do working in that bank..Do all a favor and close that bank down..it probably was opened by old scrooge. YUCK on all accounts. ONE STAR IS RATING TOO HIGH

Need friendlier people there dissapointed at the swan location

The only branch I know of that will give you $50-$100 in rolled coin and refuse to give you a box to carry it in. I come here for work and usually had my own box, but it ripped a few weeks ago due to age. They tell me every time they don't have any boxes and offer to give me a plastic bag.

I bank with Bank of America and Wells Fargo. Bank of America has stellar online banking solutions and absolutely terrible in-person banking solutions. I find myself waiting at Bank of America for 20-30 minutes each time. I loathe having to go to the bank in-person. Wells Fargo is a bit of the opposite. Their online banking solutions are not terrible by any means, but the in-person banking solutions has met or exceeded my expectations. I'm there at least once weekly, and I've never had to wait for longer than 5 minutes for anything. I wish they would open earlier than 9:00am though because I have to set my schedule around their hours and that's really sort of inconvenient. 8:00am would be better but not unreasonable for the bank or its employees. I've never had any issues with the employees. They follow procedures, as does every other bank, so if you come prepared for whatever it is you are trying to do, you'll find it to be an easy visit. At least that was my experience anyways.

Has no restrooms for customers. Another reason Chase Bank is better.

Absolutely horrible. I wouldn't recommend wells fargo to anyone. I had a financial loan through them to purchase a vehicle. Was a literal POS. Not Wells Fargo's fault I do understand that but they weren't willing to work with me. I own the vehicle for two years out of that two years it was only drivable for maybe four months. Almost right away the rear end had problems then the transfer case then the transmission and then the front and went out. On top of making my vehicle payments I would also have to invest a lot of money to try and fix the vehicle for more problems to arise My payments were made by direct payment. Every month they pulled what was owed automatically. When the payment was pulled, I would received a notification informing me. Where my issue with where's Fargo begins. I receive a call from a guy named Jose from the speedway Financial Service Department. He tries telling me that I have the payment due. I inform him I had direct payment every payment  had been pulled, I just got a notification 3 days prior to the call that month's bill was paid.  this guy Jose tries telling me it was from months prior. If That was the case i would have been notified  a lot sooner. And again I have payment records. After arguing with this guy for about half an hour on the phone, he tells me he's going to send a tow truck for it. Several months later a tow truck finally shows up to get the vehicle and can't even complete his job and leave the vehicle at my house I call Jose back let him know that his tow truck driver failed to do his job he left the vehicle in my yard and that they need to come remove it. At this point he tells me NO,  we're going to leave the vehicle it's now yours. But refuse to work with me on getting the title. I tried working with these guys several times with no budge from Wells Fargo side. So now I have a busted vehicle in my yard that ive been making payments on for 2 years and had put an additional $3,000 or more into fixing the problems that occurred. And I can't get the title for it. After several failed attempts to work with Wells Fargo, to obtain the title. I had finally had enough. The vehicle they left in my yard was theirs, and would not be owned by me no matter what. Now 2 years later wells Fargo is still harassing me about the truck, and payment. So I call Jose, after he acknowledge he remembered who I was was and the situation. Conveniently all the sudden he couldn't hear me on the phone and hangs up.

Roel was helpful with notarizing my car tittle. Very helpful.

Such a convenient location!

The highest fees buy you the worst customer service.

Cashiers there are very helpful.

Do not answers Phones

It's the worst place! Would rate 0 stars if I could. Do not come here at all. Totally disrespectful, unprofessional, and inconsiderate. How a worker, better yet, human being, can show so much negativity and hatred towards someone they don't even know for no reason is beyond me. The lady wouldn't even let me speak to a manager. Really? Refusing to let someone speak to a manager for a simple confidential question upon initial contact of bank of america is unacceptable.

Always slow service. Never add another teller to help the line move faster. 1 teller on a Friday afternoon is evidence of not caring about the customer.......

This location is horrible. There's always a line

Nice people but SLOW service. Not worth my time

This was probably the best customer service I’ve ever gotten! Everyone was so welcoming and very informative & helpful. I’d like to give a special thanks to Nancy D. for the best experience, dealing with a bank! There always a pain but with Nancy’s help it was a breeze! Best location.

This is the worst Bank of America in southern Arizona! They always only have one teller but 3 or 4 "other" bank workers asking you how they could help. How about getting some more tellers so that your customers dont have to wait in your bank for 30 minutes

This bank is the worst ever!!!! Lines are too long and no merchant line.. This is bs.. I only go here because of my company. The bank manager always ask how he can help.. I'm thinking get behind the counter and stop walking around.. Why would a place this busy have 1 to 2 tellers working.. Avoid this branch at all cost unless have 45 mins of your day to waste

Worst bank in Tucson. They only have 1 teller some days 2 max. The line goes out the door where elderly and sick people have to wait in the cold. There is one useless man named Basel who does absolutely nothing but tell people sorry. When you ask him for a explanation he doesn't have one and he just walks away. Unfortunately the company I work for uses this bank I personally do not. You will be waiting a minimal of 40 minutes please I urge you to go to another bank.

Terrible, every single time I go there, there’s a huge line and there’s only 1 teller, maybe 2 tops of your lucky

This is hands down the worst bank in Tucson. Poorly managed is an understatement. They have only one teller at peak times and have no consideration at all for their clients time. If they can save a few bucks at your expense, they are obviously all for it. Expect to wait in line for 15-45 minutes every time. Such a disregard and indifference toward their customers, it's shameful.

Worst BofA ever. Horrible customer service. Two tellers, 10 people in line (individuals) and three ladies welcoming customers for over five minutes. Is this really the best use of ones time.... then some LoLo let’s a lady in front of all of us and says “oh yeah I cleared it with everyone” douche.

Slow wait times occasionally but never found any of the staff to be rude.

All staff are very rude, poor customer service.

I am happy the loan officer Mike was very helpful with my prequal. At first I thaught he took long. But he had actually sent me an email. I didnt see. He actually had sent me the prequal very fast. In less than one week I got an awnser. He was accurate and helpful. Thanks!

This location is absolutely terrible! Customer service is nonexistent here.